Ladysa Cueto
Tukwila,WA
Summary
Dynamic Mobile Crisis Case Manager at Sound Behavioral Health with expertise in crisis intervention and client advocacy. Proven ability to enhance communication and reduce repeat crises through proactive case management. Skilled in de-escalation techniques and effective teamwork, fostering resilience and self-sufficiency in diverse populations. Committed to promoting recovery and positive outcomes.
Experienced with crisis intervention, delivering timely and effective support to clients facing emergencies. Utilizes strong communication and de-escalation skills to manage high-stress situations. Track record of demonstrating empathy and providing comprehensive case management services.
Overview
12
12
years of professional experience
Work History
Mobile Crisis Case Manager
Sound Behavioral Health
03.2025 - Current
- Enhanced communication between clients and service providers, ensuring timely access to appropriate resources.
- Collaborated with interdisciplinary teams for effective coordination of care.
- Employing conflict resolution skills when working with diverse populations allowed me to effectively manage challenging behaviors.
- Managed caseload efficiently while maintaining a high level of individualized attention for each client.
- Assisted clients in navigating complex systems, fostering self-sufficiency and independence.
- Reduced repeat crises with proactive case management and consistent followup.
- Provided emotional support during crisis situations, promoting recovery and resilience.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Provided patient and family education on available resources and self-care strategies.
Vocational Case Manger
Telecare Corporation King County PACT
01.2025 - Current
- Collaborated with interdisciplinary teams for comprehensive case management and optimal results.
- Maintained detailed case documentation, ensuring accurate records for reporting purposes.
- Enhanced client outcomes by developing individualized vocational rehabilitation plans.
- Coordinated with community resources to provide additional support services for clients as needed.
- Negotiated suitable modifications or alternative duties with employers on behalf of injured workers during their rehabilitation process.
- Conducted thorough assessments of client skills, abilities, and barriers to employment.
- Utilized labor market research data to inform vocational recommendations tailored to regional job trends.
- Advocated on behalf of clients to secure appropriate accommodations from employers.
- Provided guidance for clients in job search strategies, resume writing, and interview preparation.
- Planned and promoted career planning presentations, work experience programs and career workshops.
Residential Youth Counselor
Cocoon House
08.2024 - 03.2025
- Conducted intake assessments on new residents, accurately identifying needs and developing appropriate action plans in response.
- Acted as a positive role model for residents, modeling healthy behavior and encouraging personal growth through both words and actions.
- Reduced conflicts among residents through effective communication and active listening skills.
- Provided crisis intervention services as needed to address immediate concerns or challenges faced by residents.
- Promoted a safe living environment by enforcing house rules and monitoring resident behavior.
- Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
- Collaborated with staff members to create individualized discharge plans that addressed each resident''s unique needs, aftercare resources, and support systems.
- Assisted in the development of life skills for residents, leading to increased self-sufficiency and independence.
- Monitored and documented client progress toward meeting goals and objectives.
Behavioral Support Specialist
Clarvida
07.2024 - 03.2025
- Contributed to a safe and supportive environment by promptly addressing crisis situations and utilizing de-escalation techniques when necessary.
- Developed intervention support plans for adults living in Adult Family Homes addressing challenging behaviors.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients, resulting in improved outcomes.
- Provided support and training for caregivers on how to address challenging behaviors.
- Developed strong rapport with clients, fostering trust and open communication while maintaining professional boundaries.
- Reduced the occurrence of challenging behaviors by conducting thorough assessments and identifying underlying triggers.
Child Welfare Case Manager
Camelot Community Care Inc.
03.2024 - 08.2024
- Strengthened community support networks by connecting families to appropriate resources and services.
- Enhanced child safety by collaborating with multidisciplinary teams to address concerns and implement interventions.
- Supported positive parenting skills by providing parents with education, guidance, and coaching throughout the case management process.
- Increased family reunification rates through diligent monitoring of progress and adjusting interventions as needed.
- Advocated for children''s best interest in court proceedings, resulting in favorable outcomes for their wellbeing.
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Educated families in program resources.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Children's Case Manager
Clay Behavioral Health Center
06.2023 - 03.2024
- Completed regular visitations to check on children, families and home environments.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Participated in care coordination meeting for children.
- Attended disciplinary meeting in court, school, and community to ensure client's needs are addressed.
- Provided linkage to community resources/services for children and the families.
- Monitor and document children's behaviors and progress.
- Complete residential packets for children needing residential services.
Transitional Care Coordinator
Wekiva Springs Center
02.2023 - 11.2023
- Provided admission's department support at intake with handling of patient belongings and filling out initial admission forms.
- Developed and implemented the facility's patient belongings system that managed inpatient belongings.
- Completed admission forms audits to ensure accuracy and completeness of documents.
Mental Health Technician
Inland Northwest Behavioral Health
11.2020 - 08.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Managed crisis situations effectively, ensuring safety of all involved.
Domestic Violence Advocate
YWCA Spokane
06.2019 - 11.2021
- Answered crisis hotline calls. providing supportive listening.
- Screened callers for shelter.
- Completed intake at beginning of shelter stay and then discharged client's.
- Created safety plans for in shelter clients and for hotline callers.
- Managed client database, ensuring accuracy of information entered (HMIS, Empower, Infonet).
- Provided linkage to relevant community services/resources, assisting in connecting with as needed.
Case Manager II/Employment Specialist
Telecare Corporation
03.2015 - 04.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Completed 5150 assessments, taking necessary actions to ensure the clients' and community's safety.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Employment/Life Skills Coach
Integrated Resources Institute
08.2013 - 06.2015
- Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
- Implemented creative problem-solving techniques, assisting clients in overcoming challenges and achieving success.
- Developed personalized coaching plans for each client, resulting in improved goal setting and achievement.
- Created innovative lesson plans that incorporated experiential learning opportunities to increase engagement among participants.
- Provided ongoing support to individuals experiencing crises or setbacks, offering guidance on navigating challenging situations effectively in their workplace.
- Provided onsite job coaching, training alongside clients' colleagues.
- Worked with clients' in their homes, teaching skills needed to maintain their home (paying bills, cleaning, making appointments, learning how to take public transportation, etc.).
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Coached clients through difficult life circumstances.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
Education
Bachelor of Science - Psychology
Washington State University Vancouver
Vancouver, WA05-2016
Skills
- Professional boundaries
- Client advocacy
- Motivational interviewing
- Self-care strategies
- De-escalation techniques
- Referral networking
- Diversity awareness
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Effective communication
- Verbal and written communication
- Documentation and recordkeeping
- Work Planning and Prioritization
- Crisis intervention
Timeline
Mobile Crisis Case Manager
Sound Behavioral Health
03.2025 - Current
Vocational Case Manger
Telecare Corporation King County PACT
01.2025 - Current
Residential Youth Counselor
Cocoon House
08.2024 - 03.2025
Behavioral Support Specialist
Clarvida
07.2024 - 03.2025
Child Welfare Case Manager
Camelot Community Care Inc.
03.2024 - 08.2024
Children's Case Manager
Clay Behavioral Health Center
06.2023 - 03.2024
Transitional Care Coordinator
Wekiva Springs Center
02.2023 - 11.2023
Mental Health Technician
Inland Northwest Behavioral Health
11.2020 - 08.2022
Domestic Violence Advocate
YWCA Spokane
06.2019 - 11.2021
Case Manager II/Employment Specialist
Telecare Corporation
03.2015 - 04.2018
Employment/Life Skills Coach
Integrated Resources Institute
08.2013 - 06.2015
Bachelor of Science - Psychology
Washington State University Vancouver
Similar Profiles
Kristen RockasKristen Rockas
Lead SUD Clinician, Adult Services Metro at Sound Behavioral HealthLead SUD Clinician, Adult Services Metro at Sound Behavioral Health
Elizabeth SalazarElizabeth Salazar
Medication Nurse at South Sound Behavioral HospitalMedication Nurse at South Sound Behavioral Hospital
Diana Kangogo BSN, RNDiana Kangogo BSN, RN
Psychiatric registered nurse at South sound behavioral HospitalPsychiatric registered nurse at South sound behavioral Hospital
Luqmaan HassanLuqmaan Hassan
Security Guard at Allied Universal Security ServicesSecurity Guard at Allied Universal Security Services
Amaal MohamedAmaal Mohamed
Sales Associate at NordstromSales Associate at Nordstrom