Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lady Tatiana Ronderos

Lady Tatiana Ronderos

Bloomfield,NJ

Summary

Dedicated, organized and adaptable bilingual professional in International Relations, with a proactive attitude, ability to learn quickly, time management skills, thrives under pressure and multitasking. Experienced in the areas of customer service, company assistant, and sales. Strong work ethic and effective communication skills. Seeking entry-level opportunities to enhance abilities while contributing to organizational goals.

Overview

6
6
years of professional experience

Work History

International Exchange

Au Pair in America
Cincinnati, Oh/ Essex Fells, NJ
09.2021 - 09.2023

Waitress

El Trompo Mexican Grill
Mason, OH
10.2021 - 05.2022
  • Effectiveness of assistance in times of heavy customer traffic.
  • Fluid interaction with clients in person, virtually, or by phone.
  • Processed payments accurately using cash registers or POS systems.

Consular Intern

Colombian Foreign Ministry
Panama City, Panama
01.2020 - 07.2020
  • Maintained confidential records regarding political activities occurring within the host country and researched current developments in international politics.
  • Answered phone calls and emails; provided information or directed callers to appropriate personnel.
  • Prepared reports summarizing project progress and results for management review.
  • Provided administrative support to the diplomatic staff by preparing correspondence, memos, reports, and other diplomatic documents.
  • Maintained the consulate's calendar of events by scheduling appointments, meetings, and conferences. Assisted with event planning, support, and execution of engagements.
  • Attention to fellow citizens.
  • Development of databases for collecting confidential information.
  • Reviewed incoming requests for visas or passports; ensured that all requirements were met before forwarding applications to the consul general for approval.

Sales Advisor

Cueros Velez
Bogota, Colombia
12.2017 - 12.2019
  • Resolved customer complaints in a timely manner, identifying needs, and tailoring solutions accordingly.
  • Gathered customer feedback to improve sales strategies.
  • Provided customers with information on products and services available.
  • Managed inventory levels by tracking stock availability and coordinating restocking efforts.
  • Developed key customer relationships to increase sales.
  • Operated register, handled cash and processed credit card transactions.

Education

DCC-ESL

Dutchess Community College
Poughkeepsie, NY
12-2022

Costumer Service Course

Warren County Career Center
Lebanon, OH
06-2022

Bachelor of Science - International Relations

Universidad Militar Nueva Granada
Bogota, Colombia
03-2021

Diploma in Bilateral Trade Relations Colombia-Peru

Universidad De Lima
Lima, Peru
12-2019

Skills

  • Customer service and assistance
  • Research and analysis
  • Data Entry
  • File Management
  • Document Preparation
  • Conflict resolution techniques
  • Assertive verbal and written communication
  • Schedule and calendar management
  • Social Media Marketing
  • Sales Techniques

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Waitress

El Trompo Mexican Grill
10.2021 - 05.2022

International Exchange

Au Pair in America
09.2021 - 09.2023

Consular Intern

Colombian Foreign Ministry
01.2020 - 07.2020

Sales Advisor

Cueros Velez
12.2017 - 12.2019

DCC-ESL

Dutchess Community College

Costumer Service Course

Warren County Career Center

Bachelor of Science - International Relations

Universidad Militar Nueva Granada

Diploma in Bilateral Trade Relations Colombia-Peru

Universidad De Lima

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Lady Tatiana Ronderos