Lisa Earley
Venice,FL
Summary
Diligent and detail-oriented food service professional with 12 years of experience in deli operations, restaurant management, and customer service. Skilled in food safety, kitchen experience, sales, and quality control. Proven ability to maintain cleanliness and sanitation standards, manage inventory, and provide excellent customer service. Proficient in operating deli equipment, training new employees, and implementing effective merchandising strategies. I recently had a lapse in between my jobs because I took a leave of absence when my father passed away to care for my mom, we are permanent living in Nokomis Florida ( Sarasota )
Overview
14
14
years of professional experience
Work History
Deli Clerk
Publix
Venice, FL
08.2022 - 01.2023
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Inspected labels on deli products to verify accuracy of pricing.
- Maintained cleanliness of the deli area and equipment.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Rotated product on shelves to ensure freshness.
- Prepared all food orders according to customer specifications.
- Assisted customers with selecting products from the deli case or menu board.
- Greeted customers in a friendly and professional manner.
- Provided accurate pricing information when requested by customers.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Adhered to health and safety standards while preparing food.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Adhered to health regulations regarding food handling and sanitation standards.
- Offered suggestions for additional items that would complement customer's order selections.
- Stocked shelves with fresh items daily.
- Sliced meats and cheeses and weighed deli items for customers.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Offered samples to promote and upsell specials.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Responded to customer questions regarding product availability.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Assembled and served meals according to specific guest requirements.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Assistant Manager
Cruise Inn
Palmetto, Georgia
12.2008 - 05.2020
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Criminal Justice
Sarasota Vocational
Sarasota, FLSkills
- Customer service and satisfaction, working as a team, maintaining a safe and excellent environment using company policy, I've done every assignment in the restaurant ie dishes cook,server,hostess and being present and attentive at all times, being approachable and maintaining comradery with the staff Employees will not care about employers unless the employer cares about staff
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementTimeline
Deli Clerk
Publix
08.2022 - 01.2023
Assistant Manager
Cruise Inn
12.2008 - 05.2020
Some College (No Degree) - Criminal Justice
Sarasota Vocational
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