Laea Evans
Comstock Park,MI
Summary
A task-driven professional with 18+ years of substantial experience in data entry, customer service and reception duties in a high-pressure and fast-paced professional environment.
Independently motivated team player adept at leveraging communicative and interpersonal skills to interact with diverse individuals and groups.
Possess the ability to perform accurate and efficient entry of data into administrative software.
Overview
22
22
years of professional experience
Work History
Production Worker
Pioneer Molded Products
Grand Rapids , MI
06.2022 - 12.2023
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Examined final products for conformance with quality and design standards.
- Diligently maintained safety and quality standards.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Reported any issues to supervisor immediately for resolution.
- Verified accuracy of finished products against work orders or blueprints.
- Identified defective parts or components and removed them from production line.
- Cleaned up work area at end of shift to maintain safe working environment.
- Troubleshot technical issues that arose during assembly process.
Shopper
Shipt
Comstock Park , MI
08.2021 - 06.2022
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
Option Trader
Independently Employed
Comstock Park, MI
08.2020 - 06.2022
Secretary of State - Dpt of State Aide E8
State of Michigan
Lansing / Grand Rapids, MI
06.2002 - 08.2020
- Assisted applicants in completing required forms for driver's licenses, identification cards, vehicle title documents, voter registration cards, or organ donor forms.
- Explained or clarified licensing requirements, policies, and procedures to assist applicants throughout process.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Reviewed applications to determine eligibility for driver licenses and identification cards and title documents for processing.
- Evaluated identification and immigration documentation to verify authenticity.
- Compiled, prioritized, sorted and processed customer orders and documentation into a State database.
- Verifying entered customer and account data by reviewing, correcting, deleting or reentering data; combining data from systems when account information is incomplete.
- Collected licensing fees and processed payments.
- Photographed individuals to process licensing and identification pictures.
- Reviewed legal documents to verify adherence to laws and policies.
- Proctored and evaluated licensing exams, determining results and notifying applicants of results.
- Processed title and registration for all types of motor vehicles, motorcycles, mopeds, watercraft and snowmobiles.
- Provided assistance with documentation/titles regarding police department auctions of abandoned automobiles.
- Communicated with applicants regarding overdue accounts, license suspensions, or issuances.
- Performed record checks on past or current licensees as required by investigations.
- Facilitated acquisition of evidence exhibits such money, counterfeit money, drugs, or weapons, maintaining proper documentation and adhering to protocols.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
- Managed data entry, scanning documents and inputting information to update files.
- Handled incoming communication with efficient distribution of mail, messages, and files.
- Created professional correspondence and other documents also including with State approved software and letter head.
- Completed routine and ad hoc research, organizing and summarizing information for various uses.
- Developed and implemented initiatives related to quality, efficiency, and customer service.
- Processed requests for information, communicating with customers, as well as other municipalities, state workers and/or legislative offices.
- Prepared bank deposits and took deposits to banks.
Education
High School Diploma -
Evans Home School
Lansing, MI06.1999
Grand Ledge High School
Grand Ledge, MIByron Center High School
Byron Center, MISkills
- Excellent communication skills
- Strong interpersonal skills
- Pleasant demeanor
- Critical thinker
- Strong problem solver
- Resourceful
- Customer service-oriented
- Customer Satisfaction
- Peer relationships
- Software Proficient
- Multi-line phone proficiency
- Understands grammar
- Data processing
- Data Entry
- Data transcription
- Information storage
- Meticulous attention to detail
- Collecting information
- Filing and data archiving
- Verifying data accuracy
- Typing Manuscripts
- Transcribing correspondence
- Document Editing
- Scanning and copying
- Assembly procedures
- Loading and unloading protocols
- Product assembly
- Equipment operation
Additional Information
Annual Training 2002-2020:
Birth Certificate Authentication
Immigration Document Authentication
Legal Document Authentication
Social Security Authentication
Active Shooter & Emergency Response 2017-2020
Facial Recognition
Robbery
References
Joshua Bosworth - Pioneer Molded Products Advanced Engineering/ Plant Manager (616) 890-6137 email: jbosworth@pioneermoldedproducts.com
Connie Masseau - Insurance Analyst State of Michigan Department of Transportation (517) 449-6585
Matthew Garcia - Relief Manager State of Michigan Dpt. Secretary of State (419) 261-0666
Timeline
Production Worker
Pioneer Molded Products
06.2022 - 12.2023
Shopper
Shipt
08.2021 - 06.2022
Option Trader
Independently Employed
08.2020 - 06.2022
Secretary of State - Dpt of State Aide E8
State of Michigan
06.2002 - 08.2020
High School Diploma -
Evans Home School
Grand Ledge High School
Byron Center High School
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