Laeisha Millender
Lancaster,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Antelope Valley Transit Authority
04.2021 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Responded to customer calls and emails to answer questions about products and services.
Respite Care Provider
Choice Home Health Care
06.2023 - 05.2024
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided personal care to maintain hygiene and prevent health problems.
Coach Operator
Trans Dev
02.2011 - 06.2021
- Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
- Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.
- Updated knowledge of industry trends and regulations through continuous learning opportunities such as workshops and seminars.
- Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
- Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
Education
Bachelor of Science - Business Administration And Management
Purdue University - North Central
Westville, IN06.2025
High School Diploma -
Antelope High School
Antelope, CA06.2007
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
Timeline
Respite Care Provider
Choice Home Health Care
06.2023 - 05.2024
Customer Support Specialist
Antelope Valley Transit Authority
04.2021 - Current
Coach Operator
Trans Dev
02.2011 - 06.2021
Bachelor of Science - Business Administration And Management
Purdue University - North Central
High School Diploma -
Antelope High School