Laekeisha Hyppolite
Apopka
Summary
Certified healthcare professional with expertise in medication administration and patient care. Strong emphasis on team collaboration and achieving positive outcomes. Demonstrated reliability, adaptability, and proficiency in managing patient needs and ensuring their safety. Recognized for excellent communication skills, empathy, and meticulous attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medication Aide
Excellence Assisted Living Facility
03.2024 - 05.2024
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Front Desk Receptionist/Administrative Assistant
Action Physical Therapy
06.2023 - 11.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Verify insurances.
- Request and fax authorizations.
- Collect copays.
- Use CPT codes.
- Order monthly supplies.
Barista
Starbucks
12.2022 - 06.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Customer Service Associate
Home Depot
06.2022 - 04.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
CNA
Mayberry Gardens Assisted Living And Memory Care Homes
08.2022 - 09.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Front Desk Receptionist/Administrative Assistant
Action Physical Therapy
05.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Request and send off authorizations.
- Verify insurances.
- Collect copays.
- Close out daily.
- Order monthly supplies.
- Use CPT codes.
Home Health Aide & Scheduler
Blessing Hands Services Inc
04.2019 - 05.2021
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Special needs caregiver; assist with Autism.
- Boosted client well-being through social, mental, and physical support.
- Billing representative (Wellcare, Medicaid, EQhealth).
- Schedule staff to clients.
- Review timesheets.
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05.2019
Skills
- Call Routing
- Departmental Support
- Office Organization
- Spreadsheet Tracking
- Supply Management
- File Management
- Front Office Management
- Office Administration
- Project Management
- Patient care techniques
- Time management
- Administrative Support
- File Organization
- Cash Handling
- Customer Service
- Problem-Solving Skills
- Scheduling
- Verbal and Written Communication
- Telephone Etiquette
- Appointment Scheduling
- Proficient in Microsoft, Excel, WebPt, Adobe
- Oral and Writing Communication
- Patient
- Vital signs monitoring
- Vital Signs Documentation
- ADL support
- Resident support
- Blood Pressure Measurement
- Logs management
- Elderly Care
- HIPAA Compliance
- Personal Hygiene Assistance
- Feeding Assistance
- Medication Dispensing
- Medication Administration
- Mobility Assistance
- Inventory Monitoring
- Patient Observation
- Privacy and confidentiality
- Healthcare regulations
- Dosage Calculation
- Records Updating
- Dementia and Alzheimer's knowledge
- Certified Medication Technician (CMT)
- Medical terminology knowledge
Certification
Certified Medication- Aide (Med tech) January 2024- January 2025
Timeline
Certified Medication Aide
Excellence Assisted Living Facility
03.2024 - 05.2024
Front Desk Receptionist/Administrative Assistant
Action Physical Therapy
06.2023 - 11.2023
Barista
Starbucks
12.2022 - 06.2023
CNA
Mayberry Gardens Assisted Living And Memory Care Homes
08.2022 - 09.2022
Customer Service Associate
Home Depot
06.2022 - 04.2023
Front Desk Receptionist/Administrative Assistant
Action Physical Therapy
05.2021 - 10.2021
Home Health Aide & Scheduler
Blessing Hands Services Inc
04.2019 - 05.2021
Certified Medication- Aide (Med tech) January 2024- January 2025
High School Diploma -
Palm Beach Lakes High School
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