Lael Flores

Provide parents support for autistic children.

• Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Completed annual rent calculations using housing database software.

• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Maintained original leases and renewal documents in digital and hard copy format for the property management office.
• Followed up on delinquent tenants and coordinated collection procedures.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

• In home support for elderly and disabled
• Provided in-home personal care services such as bathing, dressing and grooming to elderly clients.
• Maintained accurate records of client activities, medications administered, vital signs and any changes in health status.
• Collaborated with healthcare professionals such as doctors, nurses and social workers regarding patient care plans.

• Annual Recertification Case Manager for the Housing Choice Voucher Program (Section 8).
• Reviewed and Processed Required Documentation for Annual Recertification of Clients
• Evaluation and Verification of continued eligibility
• Submission of findings for compliance and approval
• Notification of results of recertification

• Temporary Manager of 124-unit property in Sacramento during construction and upgrades to community
• Duties included: scheduling apartment turns and property vendors, accounting, weekly reports, leasing and all associated property paperwork, property inspections, resident relations, ordering and maintaining excellent customer service and reporting
• Follow all Fair Housing Laws.
• Work with residents, public, vendors and families
• Help maintenance around the property to maintain a beautiful property.
• Run background checks, credit checks, collect monies, deposits.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, video surveillance and personal computers.

• Managed 173 Space Mobile Home Community, responsibility to include, accounting, rent processing, weekly reports, leasing and all associated property paperwork, property inspections, resident relations, ordering and maintaining excellent customer service.
• Follow all Fair Housing Laws.
• Work with residents, public, realtors, vendors, and families
• Preformed light maintenance/ground to maintain a beautiful property.
• Run background/credit checks, applied rents, and posted bank deposits Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, video surveillance and personal computers.

• Manager of multiple properties with a wide range of sizes 48-unit, 124-unit, 30-unit, 40 unit, 140 unit section 8 apartment community
• Assistant Manager of 197-unit, 240-unit community. Duties included scheduling apartment turns and property vendors, accounting, weekly reports, leasing, and all associated property paperwork. Property inspections, resident relations, ordering, and maintaining excellent customer service.
• Follow all Fair Housing Laws.
• Work with residents, public, vendors, and families.
• Help maintenance around the property to maintain a beautiful property.
• Run background checks, credit checks, collect money, deposits.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, video surveillance, and personal computers.

• Ran Woodland office, coordinated services, and vendor relations.
• Assist with Engineers, Superintendents in organizing, keeping records, and preparing foreman binders.
• Assist with accounts payable and auditing accounts receivable.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, video surveillance, and personal computers.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Improved office operations by automating client correspondence, record tracking and data communications.