LAEL GREGOIRE

• Responsibilities include approving Community Needs Assessments and helping to provide services and resources to families living in poverty and homelessness.
• Serving as advocate and ambassador for organization by engaging, identifying and securing resources and partnerships.

• Knowledgeable about Head Start policies and Bi-Laws
• Approved and reviewed policies
• Lead and ran monthly Policy Council meetings
• Prepared learning materials or informational presentations for new members
• Delegated tasks to other members of council
• Led organization in setting goals and strategies
• Attended WHSA training in San Antonio, Texas year of 2019 and took multiple classes
• Composed and transcribed well-written reports, emails and technical documents with minimal supervision

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Provided positive first impressions to welcome existing, new and potential customers

• Assisted in supervision of store team and interacted with customers daily providing them with attentive customer service and helping them find their best personal style
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Took advantage opportunities to participate in Leadership training on consistent basis and encouraged team members to complete new customer assistance training.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

• Lead Server with additional responsibilities supervising which included scheduling staff members and training new employees.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

• Same responsibilities as listed above, however this position was full time assisting Store Manager
• Directed promotion and brand loyalty efforts to build direct relationships with customers
• Mentored team members to enhance professional development and accountability in workplace
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
• Reviewed sales and gross profit report to assess company efficiency

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Bussed and reset tables to keep dining room and work areas clean.

Completed classes include:

Written Communication

Oral/interpersonal Communication

Chemistry

Race Ethnic and Diversity

Economics

Intro to Psychology

Intro to Sociology

General Anatomy and Physiology

Intro to Occupational Therapy

Medical and Psychosocial Conditions

Activity Analysis and Apps

Completed SIDS And AHT Training

Current classes include:

Child Development

Health safety and Nutrition

Introductory Practicum

Social Studies, Art and Music