Laela Gray
North Las Vegas
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
MGM Grand
03.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Handled guest complaints professionally, resolving issues to enhance customer satisfaction.
- Collected room deposits, fees, and payments.
Guest Room Attendant
Golden Nugget Hotel & Casino
01.2024 - 03.2025
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and hygiene.
- Inspected rooms for maintenance issues and reported them promptly for resolution.
- Managed inventory of cleaning supplies, ensuring adequate stock levels were maintained.
- Collaborated with housekeeping team to optimize workflow and improve room turnaround times.
Security Officer
DPC Security
05.2023 - 01.2024
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols to identify and address potential security risks proactively.
- Responded effectively to incidents, coordinating with law enforcement when necessary.
- Maintained detailed logs of daily activities, incidents, and observations for accountability.
Warehouse Operator
TJ Maxx Distribution Center
10.2022 - 05.2023
- Operated material handling equipment to facilitate efficient loading and unloading of shipments.
- Conducted inventory checks to ensure accurate stock levels and reduce discrepancies.
- Collaborated with team members to maintain a safe and organized work environment.
- Optimized product placement in warehouse for improved accessibility and workflow efficiency.
Team Leader/Cook
Chick-fil-A
06.2021 - 11.2022
- Supervised team operations to ensure efficient service delivery and high customer satisfaction.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Operated grills, fryers, ovens, and other kitchen equipment safely and efficiently.
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NV06-2022
Skills
- Customer Service
- Critical Thinking
- Problem-Solving Skills
- Cash Handling
- Time Management
- Fast Learner
- Training and Mentoring
- Teamwork
- Attention to Detail
- Dependability
Timeline
Front Desk Agent
MGM Grand
03.2025 - Current
Guest Room Attendant
Golden Nugget Hotel & Casino
01.2024 - 03.2025
Security Officer
DPC Security
05.2023 - 01.2024
Warehouse Operator
TJ Maxx Distribution Center
10.2022 - 05.2023
Team Leader/Cook
Chick-fil-A
06.2021 - 11.2022
High School Diploma -
Shadow Ridge High School