Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Laelani Rodriguez

Tampa

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

History managing large amounts of inbound calls and sustaining satisfactory relationships with customers active listening and multitasking abilities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

8
8
years of professional experience

Work History

Customer Service Representative(Bilingual) Tier 2

Maximus
Tampa
12.2021 - 07.2025
  • Handled customer inquiries through phone, first call resolution.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complaints by providing effective solutions and support.
  • Documented customer interactions using internal software systems.

Assistant Store Manager

Hibbets Sports
Tampa
10.2018 - 11.2021
  • Assisted in daily store operations and team management.
  • Trained new staff on customer service procedures and product knowledge.
  • Coordinated inventory management and restocking efforts for optimal sales.
  • Monitored sales trends to support strategic inventory decisions.
  • Enforced company policies and procedures to maintain a safe environment.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Environmental Services Housekeeper

St Joseph Hospital
Tampa
09.2017 - 09.2018
  • Maintained cleanliness of patient rooms and common areas in healthcare facility.
  • Operated cleaning equipment, including vacuums and floor scrubbers, effectively.
  • Disposed of waste and hazardous materials according to safety protocols.

Education

Some College (No Degree) - Liberal Arts

Country College of Morris
Randolph , NJ

Skills

  • Customer relationship management
  • Complaint resolution
  • Product knowledge
  • Sales techniques
  • Bilingual communication
  • Call center operations
  • Problem solving
  • Stress management
  • Microsoft Office Suite
  • Call management
  • Customer service

Languages

Spanish
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative(Bilingual) Tier 2

Maximus
12.2021 - 07.2025

Assistant Store Manager

Hibbets Sports
10.2018 - 11.2021

Environmental Services Housekeeper

St Joseph Hospital
09.2017 - 09.2018

Some College (No Degree) - Liberal Arts

Country College of Morris