Lae'Liana Brooks

• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Assisted call-in customers with questions and orders.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Achieved top performer status within the company due to consistent high sales numbers.

Customer Engagement: Greet customers and assess their needs to provide tailored solutions.
Product Knowledge: Stay informed about Boost Mobile plans, devices, and promotions.
Sales Techniques: Use upselling and cross-selling strategies effectively.
Problem Solving: Address customer concerns and troubleshoot issues.
Store Management: Maintain a clean and organized sales floor, and handle inventory.
Skills to Develop:
Communication: Strong verbal skills to convey information clearly.
Sales Skills: Understanding sales techniques and how to close deals.
Tech Savvy: Familiarity with mobile technology and products.
Customer Service: Ability to build rapport and provide excellent service.
Tips for Success:
Know Your Products: Understand the features and benefits of all Boost Mobile offerings.
Stay Updated: Keep up with industry trends and competitor offerings.
Build Relationships: Foster loyalty by providing a great customer experience.
Set Goals: Aim for personal sales targets and track your progress.

• Stay informed about Boost Mobile plans, devices, and promotions.
• Use upselling and cross-selling strategies effectively.
• Address customer concerns and troubleshoot issues.
• Maintain a clean and organized sales floor, and handle inventory.

• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• They might also handle transactions and maintain the store’s appearance.
• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Rotated stock and restocked shelves to maintain product availability and store appearance.