Summary
Overview
Work History
Education
Skills
Phone
Certification
Websites
Timeline
Generic

Laelle Andrews

Jacksonville,FL

Summary

Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably at FedEx Express. Excelled in roles requiring analytical thinking, quality control, and exceptional communication skills. Proven track record of enhancing operational efficiency and customer satisfaction, leveraging expertise in Microsoft Excel and a steadfast commitment to excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fullfilment Center Associate /Warehouse Forklift Operator

Kroger
Groveland, FL
03.2022 - 08.2024
  • Fill customer orders throughout the Fulfillment Center in a fast-paced environment.
  • Ensure the quality of the customer orders within the inbound, outbound, and dispatch operational work areas.
  • As an inbound receiver, I manage time constraints with truck offloading, quality and temperature assurance, and maintain inbound floor inventory of product.
  • Receive and transfer goods from trucks, pallets into totes or decant stations.
  • Pick and pack customer orders in an ambient, chill, or freezer environment.
  • Assist in the loading or moving process of customer orders throughout the Fulfillment Center.

Courier

FedEx Express
Leesburg, USA
11.2021 - 03.2022
  • Responsible for distributing packages and documents for institutions, businesses, government agencies, and individuals
  • Responsible for picking up documents and packages from customer´s offices or houses and then delivering them to their final destinations

Customer Service Agent (CSA)

FedEx Express
Oklahoma City, USA
08.2016 - 11.2021
  • Digitally image and operate various internal software, timekeeping, and revenue systems including input (i.e., air bill data, timecards, package cases)
  • Enters data into computer terminal alphabetically and numerically
  • Operates necessary office machines in performance of duties
  • Traces packages and informs customer and customer service department of disposition
  • Maintains supply and inventory of customer materials
  • Maintains and audits air bills, records, and files

Package Handler

FedEx Express
Fort Lauderdale, USA
07.2015 - 08.2016
  • Sorting packages and placing them on sorting machines that transfers the goods to loading docks
  • Handling goods and documents in a busy warehouse setting
  • Assisting with unloading trucks and displaying teamwork with other employees
  • Managing inventory control procedures and cycle counting to ensure the safe handling of parcels and packages
  • Loading heavy packages on to the conveyor belt or on delivery trucks

Education

High School Diploma -

Tavares High School
Tavares, FL

Some College (No Degree) -

Florida State College
Jacksonville, FL

Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Outlook
  • Typing
  • Time management
  • Basic Computer Literacy
  • 10 Key Data Entry
  • Administrative Support
  • Logistical Planning
  • Excellent Communication
  • Analytical Thinking
  • Reliability
  • Attention to Detail
  • Research skills
  • Quality Control
  • Document Scanning

Phone

cell, (954)604-8522

Certification

  • Dangerous Goods Inspection Specialist for Flight Safety
  • Blood and Body Fluid Cleanup Specialist

Timeline

Fullfilment Center Associate /Warehouse Forklift Operator

Kroger
03.2022 - 08.2024

Courier

FedEx Express
11.2021 - 03.2022

Customer Service Agent (CSA)

FedEx Express
08.2016 - 11.2021

Package Handler

FedEx Express
07.2015 - 08.2016

High School Diploma -

Tavares High School

Some College (No Degree) -

Florida State College

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Laelle Andrews