Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laercio Pozo

Miami

Summary

Dedicated and empathetic professional with a Bachelor’s degree in Cybersecurity and over four years of experience in customer service and technical roles. Skilled in administrative support, digital systems, and service coordination. Adept at interacting with diverse individuals, solving problems independently, and maintaining detailed records. Committed to excellence in client service and operational efficiency, with a strong ability to balance multiple priorities in fast-paced environments.

Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Digital Shopper

Walmart
01.2021 - 01.2025
  • Delivered exceptional customer service by accurately fulfilling online orders in a fast-paced environment.
  • Collaborated with team members to resolve customer issues and ensure satisfaction.
  • Managed digital tools and applications to streamline the shopping experience.
  • Maintained attention to detail and accuracy in order processing.

Customer Service Representative

Sedano’s Supermarkets
01.2020 - 01.2021
  • Assisted diverse customers with product inquiries, returns, and purchases.
  • Developed strong communication and problem-solving skills through daily interactions.
  • Maintained a positive and professional demeanor in high-traffic situations.
  • Supported store operations and worked closely with team members to meet customer needs.

Education

Bachelor of Science - Cybersecurity

Southern New Hampshire University
Manchester, NH
07.2025

Skills

  • Customer Service Excellence
  • Administrative Support
  • Data Entry and Record Management
  • Scheduling & Coordination
  • Technical Proficiency (Microsoft Office, CRM tools)
  • Verbal & Written Communication
  • Problem Solving
  • Multitasking in Fast-Paced Environments
  • Customer service
  • Customer relations
  • Relationship building
  • Attention to detail
  • Verbal and written communication
  • Strong interpersonal skills
  • Problem-solving
  • Strong work ethic
  • Superb customer service
  • Adherence to high customer service standards
  • Customer service focus

Languages

English
Full Professional

Timeline

Digital Shopper

Walmart
01.2021 - 01.2025

Customer Service Representative

Sedano’s Supermarkets
01.2020 - 01.2021

Bachelor of Science - Cybersecurity

Southern New Hampshire University