Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaErieia Foster

Americus,GA

Summary

Dynamic Client Service Supervisor at Help at Home with proven leadership and financial acumen. Successfully streamlined communication channels, enhancing efficiency and client satisfaction. Expert in implementing collection strategies and managing delinquent accounts, while fostering strong relationships through effective communication and adaptability. Committed to maintaining compliance with relevant laws and elevating team performance.

Experienced with client relationship management, team leadership, and service optimization. Utilizes strategic planning to enhance client satisfaction and operational performance. Track record of effective communication and conflict resolution, ensuring seamless client experiences.

Overview

15
15
years of professional experience

Work History

Client Service Supervisor

Help at Home
11.2019 - Current
  • Streamlined communication channels for improved efficiency and quicker issue resolution.
  • Negotiated with external vendors on behalf of the organization securing favorable terms contributing positively towards cost savings measures.
  • Implemented training programs for new hires, elevating team performance and client service standards.
  • Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
  • Maintain elements of the assigned clients' files, and all related paperwork.
  • Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
  • Assigns homecare aides based on the client's overall needs and Plan of Care.
  • Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
  • Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
  • Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
  • Prepares and submits routine departmental reports as required.
  • Records and maintains accurate documentation of the client's condition and overall service.
  • Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
  • Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
  • Provides education and coaching on changes to a client's Plan of Care.
  • Maintains positive working relationships with clients, homecare aides and referral sources.
  • Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
  • Performs other related duties as assigned.

Paraprofessional

Sumter County Schools
08.2017 - 09.2019
  • Assist Teachers: Provide support in the classroom by helping with lesson plans and reinforcing concepts taught by the teacher.
  • Supervise Students: Monitor student behavior and ensure a positive learning environment both inside and outside the classroom.
  • Individualized Support: Work with students on a one-on-one basis to provide academic and behavioral support tailored to their needs.
  • Data Collection: Gather and document information regarding students' academic and behavioral progress.
  • These responsibilities can vary based on the specific educational setting and the needs of the students.Encourage Proper Behavior: Help enforce school rules and promote positive behavior among students.

Collections Manager

Rainey's
03.2015 - 03.2019
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Oversaw daily posting of payments to customer accounts.
  • Oversee Collection Efforts: Manage the collections department to ensure timely recovery of outstanding debts and maintain a healthy cash flow for the organization.
  • Develop Strategies: Create and implement effective collection strategies to maximize debt recovery while maintaining positive customer relationships.
  • Team Management: Lead and train a team of collections agents, setting performance targets and providing guidance to improve productivity and success rates.
  • Monitor Accounts: Analyze delinquent accounts and determine appropriate actions, including negotiating payment plans or settlements with customers.
  • Compliance: Ensure all collection activities comply with federal and state regulations, as well as company policies.
  • Reporting: Prepare and present regular reports on collections activities and performance metrics to senior management.
  • Customer Communication: Address customer inquiries and resolve disputes regarding outstanding debts professionally and effectively.

Branch Manager

Green Finance
01.2010 - 03.2016
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Oversee Collection Efforts: Manage the collections department to ensure timely recovery of outstanding debts and maintain a healthy cash flow for the organization.
  • Develop Strategies: Create and implement effective collection strategies to maximize debt recovery while maintaining positive customer relationships.
  • Team Management: Lead and train a team of collections agents, setting performance targets and providing guidance to improve productivity and success rates.
  • Monitor Accounts: Analyze delinquent accounts and determine appropriate actions, including negotiating payment plans or settlements with customers.
  • Compliance: Ensure all collection activities comply with federal and state regulations, as well as company policies.
  • Reporting: Prepare and present regular reports on collections activities and performance metrics to senior management.
  • Customer Communication: Address customer inquiries and resolve disputes regarding outstanding debts professionally and effectively.

Education

Americus High School
Americus, GA
06-1999

Skills

  • Delegation and supervision
  • Sales support
  • Marketing
  • Financial acumen
  • Proficiency in collection management
  • Managing delinquent accounts
  • Implementing collection strategies
  • Familiarity with relevant laws (such as the FDCPA)
  • Experience with credit card and auto loan collections
  • Leadership and communication skills
  • Proficiency in using collections software and tools
  • Strong analytical and problem-solving abilities
  • Adaptability to changing circumstances
  • Administrative skills
  • People skills
  • Knowledge of relevant company laws

Timeline

Client Service Supervisor

Help at Home
11.2019 - Current

Paraprofessional

Sumter County Schools
08.2017 - 09.2019

Collections Manager

Rainey's
03.2015 - 03.2019

Branch Manager

Green Finance
01.2010 - 03.2016

Americus High School

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