LaErrika Pierce
Picayune,MS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pelican Urgent Care
Slidell , LA
09.2023 - Current
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered medications under physician's supervision.
Certified Medical Assistant
Ochsner Health Center
Slidell, LA
02.2022 - Current
- Assisted with scheduling patient appointments and follow-up visits.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Program Assistant
Millcreek of Picayune
Picayune, MS
05.2018 - 04.2021
- Assisted in the coordination of program activities and resources, including scheduling outings, preparing materials, and providing basic care support.
- Scheduled Fire Drills, Answered Phones, and Coordinated Travel arrangements.
Customer Service Representative
Walmart
Picayune, MS
11.2011 - 12.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Picayune Memorial High School
Picayune, MS05-2011
Some College (No Degree) - Medical Assistant Program
Delta Community College
Slidell, LASkills
- Medical Terminology
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Specimens collection and processing
- Patient Scheduling
- Procedure Assistance
- Patient-focused care
- Phlebotomy
- EKG set up and monitoring
- First Aid
- Wound care and irrigation
- Electrocardiography (EKG)
- Certified in Basic Life Support (BLS)
- General housekeeping ability
- Immunization Administration
- Direct Patient Care
Certification
- Certified Clinical Medical Assistant
- BLS Certified
Timeline
Pelican Urgent Care
09.2023 - Current
Certified Medical Assistant
Ochsner Health Center
02.2022 - Current
Program Assistant
Millcreek of Picayune
05.2018 - 04.2021
Customer Service Representative
Walmart
11.2011 - 12.2018
High School Diploma -
Picayune Memorial High School
Some College (No Degree) - Medical Assistant Program
Delta Community College
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