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Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and Hardware user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Enthusiastic IT Operations Associate polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Proficient IT Technician offering more than 3 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.

Enthusiastic Associate IT Operational Analyst looking for a responsible and challenging job that utilizes skills and experience in a turbulent and dynamic organization which offers opportunities for personal and professional development where I can enrich knowledge and unlock potentials.

 Aspiring entry-level data scientist with a passion for using data to solve real-world problems. Proven ability to collect, clean, and analyze data using Python, SQL. Seeking an opportunity to apply my skills and knowledge in a data science role where I can make a meaningful impact. 

 Driven IT Operations professional with a proven track record adept in application support and cross-functional collaboration. Excelled in reducing manual work hours by 20% through process improvements and automation, enhancing operational effectiveness. Skilled in incident management and fostering customer-focused solutions, consistently achieving project deadlines and quality standards. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. 

Laeticia Tetchi

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IT Operations Associate

Substitute employee (Associate Network Technician)

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Associate of Applied Science - Network Support

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IT Operations Associate

Substitute employee (Associate Network Technician)

Associate of Applied Science - Network Support

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