Laetitia Braxton
Summary
Diligent cybersecurity professional with 10+ years of experience in the Information Technology/Information Security field looking to relocate to the Maryland area. Skilled in troubleshooting, analyzing, configuring, managing, monitoring, and testing systems to ensure compliance and functionality. Holds a Bachelor's in Information System Security and a Master's in Cybersecurity Studies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cybersecurity Specialist
Sugpiat Defense
Fort Cavazos, TX
09.2023 - Current
- Conducted IAVM compliance testing on systems to support AIC process.
- Performed STIG compliance analysis to uphold system accreditation.
- Created detailed reports of findings from security audits.
- Maintained accurate records within eMASS to support ATO compliance.
- Worked closely with fellow security personnel to remedy and alleviate technology issues.
- Developed and provided quarterly IAVM discs to maintain regulatory standards.
- Ensured continuous and reliable operation of vulnerability scanning tools.
Information Systems Security Engineer
DSA
Fort Hood, TX
08.2022 - 09.2023
- Configured and maintained the Trellix ePO server and client systems in accordance with DISA Best Practices.
- Installed and configured Windows Server 2019, SQL Server 2019, Endgame Elastic and VMware ESXi 7.0 systems.
- Managed maintenance of IPS signatures and reporting policies.
- Managed IAVA's, STIGs, and third-party patches to ensure system compliance in accordance with 800-53 SP and RMF requirements.
- Delivered technical assessments and recommendations to PMs on integrating Endpoint Security for Windows and Linux systems.
- Monitored network activity for suspicious behavior and investigated potential security breaches.
Systems Technician III/ Queue Manager
GDIT
Richmond, VA
07.2019 - 01.2022
- Served as first line of contact, conducted analysis daily on over 200 incoming support tickets for 3 support sites, ensuring escalation to appropriate ticket queues in accordance with SLA and efficient resolution.
- Reviewed and reported to project manager and site leads on team performance and ticket management.
- Coordinated and collaborated with various teams to develop solutions for various projects and customer issues.
- Provided remote technical user support for various issues.
End User Support Specialist
Horizon Industries
Battle Creek, MI
07.2018 - 07.2019
- Provided routine remote technical assistance to over 10,000 end users via multiple communication channels.
- Engaged with various external suppliers to troubleshoot and fix user concerns.
- Utilized Microsoft Excel and BMC Remedy reporting tools for weekly and monthly reports.
- Coordinated execution of system backups, OS upgrades, and tech refreshers.
Helpdesk Specialist
SC3
White Sands, NM
12.2017 - 07.2018
- Served as first point of contact for incoming technical service calls and emails.
- Collaboratively resolved network problems with Tier 2 and Tier 3 administrators to restore service.
- Conducted vulnerability scans and implemented essential security fixes following identified vulnerabilities.
- Delivered local and remote Tier 1 IT support and guidance for hardware and software to company personnel.
Deployment Technician
Insight Global
Camp Pendleton, CA
10.2017 - 12.2017
- Upgraded and deployed over 100 computers to Windows 10 for Marine Corps.
- Performed installation, configuration and troubleshooting of Windows operating systems, MS Outlook, and other software.
- Maintained a high degree of customer satisfaction through excellent communication skills.
Information Technology Specialist
U.S. Army
Camp Walker, S Korea; Fort Stewart, GA
07.2014 - 02.2017
- Performed vulnerability assessments and detection to ensure compliance of 10,000 systems with Army Information Assurance Vulnerability Alert.
- Communicated vulnerabilities to management and executed remediation.
- Established standardized procedures to support IA teams in launching scans, evaluating scan outcomes, and performing necessary system updates.
- Managed Active Directory user accounts, groups, and computer objects.
Education
Master of Science - Cybersecurity Studies
American Military University (APUS)
Charles Town, WV10.2024
Bachelor of Science - Information System Security
American Military University (APUS)
Charles Town, WV08.2021
Advanced Skills Course - Information Technology
U.S. Army Signal School
Fort Gordon, GA03.2015
High School Diploma -
Rock Island High School
Rock Island, IL05.2014
Skills
- IT Systems Administration
- Active Directory Management
- Patch Management
- Risk Management
- Multitasking Abilities
- Reporting and documenting
- Critical Thinking Skills
- Endpoint Security Management
- Experience with EMASS
- ACAS Experience
Certification
- CompTIA Security+ CE, 06/2015
- Microsoft Technology Associate: Windows 10, 11/2018
Training Certificates
- Udemy CompTIA CySA+ Cybersecurity Analyst, 11/2023
- EMASS computer-based Training, 09/2023
- Endpoint Security Solutions Analyst 501 ePO 5.10, 02/2023
- DISA ACAS Version 5.3 BPG Knowledge Exam, 09/2022
- Endpoint Security Solutions Advanced Administrator 301 ePO 5.10, 09/2022
- Deriative Classification, 11/2023
Knowledgebase
- Windows System Administration
- Active Directory
- Vulnerability Management
- Endpoint Security
- Continuous Monitoring
- Patch Management
- Linux System Administration
- EMASS
- ACAS
References
References available upon request.
Timeline
Cybersecurity Specialist
Sugpiat Defense
09.2023 - Current
Information Systems Security Engineer
DSA
08.2022 - 09.2023
Systems Technician III/ Queue Manager
GDIT
07.2019 - 01.2022
End User Support Specialist
Horizon Industries
07.2018 - 07.2019
Helpdesk Specialist
SC3
12.2017 - 07.2018
Deployment Technician
Insight Global
10.2017 - 12.2017
Information Technology Specialist
U.S. Army
07.2014 - 02.2017
Master of Science - Cybersecurity Studies
American Military University (APUS)
Bachelor of Science - Information System Security
American Military University (APUS)
Advanced Skills Course - Information Technology
U.S. Army Signal School
High School Diploma -
Rock Island High School
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