Laetitia Brown
Winston-Salem,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Knowledgeable in basic safety procedures and manual handling techniques, bringing skills in operating hand tools and performing physical tasks efficiently. Committed to contributing to team success and maintaining safe working environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Laborer Custodial
Deployed Services
06.2023 - Current
- Assisted team members with tasks that require group effort
- Loaded, unloaded, and moved material to and from storage and production areas
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables
- Mentored new employees by providing guidance on safety and proper techniques
- Performed quality checks on products and materials to identify any defects
- Performed general housekeeping and cleaning tasks
- Notified supervisors of defective equipment or material
- Worked alongside the team to accomplish work goals according to schedule
- Understood and followed verbal and written instructions to complete work correctly
- Maintained organized and clean work areas at all times on job sites
Environmental Services Housekeeper
Baptist Medical Center
03.2020 - 06.2023
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques
- Utilized chemicals and cleaning equipment to meet the facility's predetermined sanitation and cleanliness quality standards
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment
- Emptied trash cans and recycling bins to promote a clean, sanitary environment, and reduce odors and debris
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Responded immediately to calls from personnel to clean up spills and wet floors
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
Material Handler
Adecco General Staffing
06.2018 - 03.2020
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
- Protected company inventory with well-organized and secure storage areas
- Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks
- Palletized boxes for easy movement and shipment
- Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear
- Organized warehouse inventory in effective and efficient manner
- Packed merchandise into boxes and containers to prepare for safe shipment
- Developed storage and space utilization plans in accordance with regulations for specific commodities and equipment
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate
- Responded to job-related inquiries from supervisors quickly and professionally and provided updates on anticipated task completion times
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Housekeeping Attendant
Forsyth Medical Center
08.2016 - 06.2018
- Collected trash from receptacles and surfaces, discreetly removing items for disposal
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills
- Maintained hotel locker rooms, lounges and back of house areas
- Delivered special request items such as cribs to guest rooms
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing
- Provided deep cleaning services for areas in need of additional sanitation
- Replenished guest supplies and amenities
- Informed supervisor when supplies were low
- Washed and polished glass windows and doors to keep entryways clear and professional
- Organized supplies for efficient use based on expected customer needs
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Informed management of potential safety hazards, contributing to a safer environment for both guests and staff members.
- Supported team members during peak periods, fostering a cohesive and productive work environment.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Sales Representative
Innovation Station
05.2014 - 08.2016
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives
- Implemented professional sales presentations to creatively communicate product quality and market comparisons
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
- Provided customers with recommendations to promote brand effectiveness and product benefits
- Built positive and productive customer connections to drive consistent sales
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Cashier
Harris Teeter
10.2012 - 02.2014
- Read weekly sales inserts and monitored price changes
- Provided assistance with purchases, locating items and signing up for rewards programs
- Helped customers find specific products, answering questions and offering advice
- Processed returned items in accordance with store policy
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Greeted customers entering the store and responded promptly to customer needs
Education
High School Diploma -
R.J. Reynolds High School
Winston-Salem, NC06.2014
Skills
- Employee coaching
- High-energy attitude
- Sales expertise
- Adaptive team player
- Active listening
- Problem-solving abilities
- Conflict mediation
- Inventory control
- Conflict resolution
- Business development understanding
- Microsoft Office expertise
- Quality control
- State Driver's license
- Team collaboration
- Safety procedures
- Hand and power tools
- Heavy lifting
- Problem-solving
- Time management
Accomplishments
- Awarded CPR Certification in June of 2023 .
Certification
- CPR/AED Certification
- NC Driver's License
Timeline
General Laborer Custodial
Deployed Services
06.2023 - Current
Environmental Services Housekeeper
Baptist Medical Center
03.2020 - 06.2023
Material Handler
Adecco General Staffing
06.2018 - 03.2020
Housekeeping Attendant
Forsyth Medical Center
08.2016 - 06.2018
Sales Representative
Innovation Station
05.2014 - 08.2016
Cashier
Harris Teeter
10.2012 - 02.2014
High School Diploma -
R.J. Reynolds High School
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