Laetitia Nshisso
Pineville,NC
Summary
With my customer relationship management skills and banking products and process I have increased customer satisfaction scores by 10% by explaining transaction processes
I’ve created project in which “weekly defects” email is sent out to my teammates. The email contained defects that we missed as a team and information on how to improve which helped the team meet department service quality
Overview
6
6
years of professional experience
Work History
Deposit Consultant
Ally Bank
12.2022 - Current
- Handle various aspects of Bank deposit accounts such as IRA, MMA, Savings, Certificate of deposit
- Verify Information and make certain that accounts are properly established to ensure accurate record keeping
- Answer questions about account types and banking products
- Check and review of the customer accounts and track e-checks deposit and payments
- Review accounts for fraudulent activities to ensure protection and security of customer assets
- Apply card restrictions, issue new cards and replacing lost or stolen Debit cards
- Complete wire verification for fraud or discrepancy before it is processed
- Help customer find and fill out correct forms regarding their request for trust and Ira accounts resulting in increase of customer satisfaction
- Coordinate specific work tasks with other teammates in the department as well as with other department to ensure efficient flow of information
- Providing world class customer experience in every interaction and exceeding monthly company QA goal to over 98%
- Taking part in training, learning opportunities and company volunteer activities.
Tire Support
Continental Tire
11.2019 - 12.2022
- Provide prompt assistance continental national and canadian clients experiencing tire breakdowns, ensuring minimal downtime and swift issue resolution
- Verify if clients are active contiental national and canadian account holder before request process
- Manage emergency road service requests effectively, allocating ressources togarantee timely support
- Maintain high accuracy in communication with clients, upholding company standard and ensuring client satisfaction
- Verify and upheld client account integrity while effectively utilizing company software to streamline customer service processes.
Speech language data annotator canadian-french
Aerotek / Amazon remote
03.2019 - 09.2019
- Transcribe and annotating high priority deliverables
- Translate established guidelines into daily work practices and processing data in order of priority
- Collaborate with Ops integration and all support teams to develop plans to meet business objectives
- Deliver high quality data on deadlines
- Work autonomously with minimal direction
- Contribute to progress improvements to reduce handling time and improve output
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information
- Take part in training and other learning opportunities.
Education
Associates in Legal Studies -
Protestant University of Congo
Kinshasa, Democratic Republic of Congo10.2011
Skills
- Microsoft
- PowerPoint
- Risk assessment
- IRA Deposits and withdrawals
- Problem Solving
- Bank Deposit
- Salesforces
- LexisNexis
- Attention to detail
- Customer relationship management
Activities
- Protestant University of Congo Moot Court
- Ally Women Association
- GEC
- Student Government Association
- Mont Carmel Church Choir
- Congo Future Inc.
- Member of Congolese Community of Charlotte
Coursework
- Business Law
- Property Law
- Economic and Social Law
- Legal Skills and Organization
- Accounting
- Corporate Law
- Commercial Contracts
- Statistics
- Public Finance
- Computer Science
- Sociology
Languages
French
Full Professional
Timeline
Deposit Consultant
Ally Bank
12.2022 - Current
Tire Support
Continental Tire
11.2019 - 12.2022
Speech language data annotator canadian-french
Aerotek / Amazon remote
03.2019 - 09.2019
Associates in Legal Studies -
Protestant University of Congo
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