Laetitia Petit
New York,NY
Summary
Highly organized professional with strong interpersonal skills and friendly disposition with experience in management, marketing, sales and customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Director
Cultural Care Au Pair
02.2019 - Current
- Managing a large group of program participants in NYC by providing ongoing support, guidance, assistance and advising to existing au pairs and host families.
- Promoting and selling the Au Pair Cultural Exchange program within the US market, answering general questions about the au pair program, J1 visa and international exchange.
- Networking and advertising the program, using Salesforce to generate leads, follow up with clients, closing tasks and accounts, create email templates.
- Conducting host families and au pairs interviews, resolving conflicts/mediating when needed, participating in the matching process and screening of au pairs as well as organizing monthly meetings and events with the group.
- Overseeing compliance and enforcing U.S Department of State Regulations.
- Checking personal and professional references.
Personal Assistant
TMJ
09.2016 - 10.2020
- Organizing travel and itineraries.
- Organizing and planning meetings.
- Running business errands.
- Coordinating appointments and overseeing schedules.
Au Pair
AuPairCare
07.2014 - 08.2016
- Responsibilities included planning and executing educational activities, preparing healthy meals, and managing daily schedules. Providing full-time care for several children; including transportation to and from school and extracurricular activities and overseeing homework.
Store Manager
Bouygues Telecom
01.2010 - 06.2014
- Analyzing store staffing needs, hiring and promotion decisions.
- Assessing and tracking teams performance, which included meeting and exceeding assigned quotas, and working with team to implement development plans for any existing skill gaps.
- Providing ongoing development, training, and coaching that inspired and motivated team
- Reporting financial and sales status, managing cash and inventory levels, and ensuring that compliance, sales, and retention objectives were met.
Education
Bachelor of Arts - Communications
Lycée Georges Brassens
Neufchatel-en-Bray, France 06.2008
Skills
- Multilingual
- Salesforce expert
- Marketing
- Time and conflict management
- Sales Management
- Customer Relationship Management
- Inventory Control
- Account Management
- Event Planning
- Identifying and resolving common customer issues
- Influencing and negotiating with customers
- Responding to challenging team situations at work
- Promoting brand awareness and sales
- Understanding and responding appropriately in sales scenarios, and performing common sales
Certification
CPR CertificationFirst Aid Certification
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Area Director
Cultural Care Au Pair
02.2019 - Current
Personal Assistant
TMJ
09.2016 - 10.2020
Au Pair
AuPairCare
07.2014 - 08.2016
Store Manager
Bouygues Telecom
01.2010 - 06.2014
Bachelor of Arts - Communications
Lycée Georges Brassens
Similar Profiles
Anouk Van BeekAnouk Van Beek
Au Pair at Cultural Care Au Pair, USA - Au PairAu Pair at Cultural Care Au Pair, USA - Au Pair
Zandré Van WykZandré Van Wyk
Au Pair at Cultural Care Au Pair, USA - Au PairAu Pair at Cultural Care Au Pair, USA - Au Pair
Zuziwe Fezeka Sweetness DlaminiZuziwe Fezeka Sweetness Dlamini
Au Pair/babysitter at Cultural Care Au Pair, USA - Au PairAu Pair/babysitter at Cultural Care Au Pair, USA - Au Pair
Lisa CarlssonLisa Carlsson
Au Pair Coordinator at Cultural Care Au Pair, USA - Au PairAu Pair Coordinator at Cultural Care Au Pair, USA - Au Pair
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)