Sam Yock Peng Laetitia Razanadrakoto
Shoreline,WA
Summary
Dynamic leader with a proven track record at Nob Hill Style, excelling in operations management and team leadership. Elevated performance outcomes through innovative practices, achieving significant improvements in employee retention and safety. Skilled in problem-solving and customer service, adept at fostering professional growth and enhancing efficiency.
Overview
8
8
years of professional experience
Work History
Operation Manager
Nob Hill Style
09.2024 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
French Tutor
Spokane Community College
11.2018 - 03.2019
- Prepared students for standardized French examinations by reviewing test-taking strategies and practicing exam-specific exercises.
- Maintained impeccable records of tutoring appointments and student progress.
- Enhanced language proficiency by providing personalized, one-on-one tutoring sessions for students.
- Assisted with French homework by practicing assigned exercises and checking translation work.
- Increased student confidence in speaking French through engaging conversation practice and targeted feedback.
Restaurant Manager
Bezanozano Hotel
05.2016 - 09.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Education
Transfer -
Spokane Community College
Spokane, WAAssociate Degree - Business Management
Shoreline Community College
Seattle, WA06.2024
GED - High School
Valley Christian School
Spokane, WA06.2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Management
- Goal Setting
Languages
Malagasy
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Operation Manager
Nob Hill Style
09.2024 - Current
French Tutor
Spokane Community College
11.2018 - 03.2019
Restaurant Manager
Bezanozano Hotel
05.2016 - 09.2016
Transfer -
Spokane Community College
Associate Degree - Business Management
Shoreline Community College
GED - High School
Valley Christian School
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