Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lafetches Bursey

Pontiac

Summary

At Magna Seating, I honed my ability to thrive in dynamic environments by leveraging my meticulous attention to detail and strong interpersonal communication skills. Through fostering collaborative teamwork and prioritizing customer satisfaction, I played a pivotal role in enhancing overall team performance. Proficient in conflict resolution and adaptable to evolving situations, I consistently met challenging deadlines, underscoring my unwavering commitment to delivering exceptional service. I am eager to bring my proven track record of excellence and dedication to customer service to your company and contribute to exceeding customer expectations.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

2026
2026
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Lafetches Bursey
  • At Magna Seating, I honed my ability to thrive in dynamic environments by leveraging my meticulous attention to detail and strong interpersonal communication skills
  • Through fostering collaborative teamwork and prioritizing customer satisfaction, I played a pivotal role in enhancing overall team performance
  • Proficient in conflict resolution and adaptable to evolving situations, I consistently met challenging deadlines, underscoring my unwavering commitment to delivering exceptional service
  • I am eager to bring my proven track record of excellence and dedication to customer service to your company and contribute to exceeding customer expectations
  • Attention to Detail
  • Dedicated and Strong Work Ethic
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Effective Organization
  • Capable of resolving conflicts and disagreements among team members in a constructive manner

Engagement Specialist

Carenet
06.2024 - Current
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
  • Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.

LINE WORKER

Magna Seating
05.2021 - 08.2023
  • I'm exceptional at communicating with team members and customers
  • As well as being able to convey information, listen actively, and respond appropriately
  • I'm able to identify problems, think critically, and implement solutions in the work environment
  • I have a sense of detail and I can accurately record customer information and fulfill orders correctly
  • I have excellent teamwork skills which could be helpful in customer service for supporting colleagues and providing seamless service to customers
  • I am very flexible and able to adapt to new tasks and procedures
  • Having these qualities is valuable in handling diverse customer inquiries and evolving service standards
  • I'm capable of working under pressure, meeting deadlines, and multitasking effectively, making it essential to handle customer inquiries promptly and efficiently
  • Even though my previous job is relatable to customer service, I have great enthusiasm for delivering excellent customer service and a willingness to go above and beyond to ensure customer satisfaction

Education

Bachelor of Arts (B.A.) in Graphic Design Candidate -

Oakland University
Rochester, Michigan
04.2026

Skills

  • Attention to Detail
  • Dedicated and Strong Work Ethic
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Effective Organization
  • Conflict Resolution
  • Communication Skills
  • Problem-Solving
  • Teamwork
  • Adaptability
  • Time Management
  • Customer Focus
  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Call center experience

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Languages

English
Full Professional

Timeline

Engagement Specialist

Carenet
06.2024 - Current

LINE WORKER

Magna Seating
05.2021 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

Lafetches Bursey

Bachelor of Arts (B.A.) in Graphic Design Candidate -

Oakland University
Lafetches Bursey