LaFonda Bowen

• Assisted individuals with daily living skills and personal care needs.
• Supported clients in developing communication and social skills through activities.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Provided companionship to enhance social interaction and emotional well-being.
• Implemented individual care plans tailored to client preferences and requirements.
• Coordinated recreational activities to promote physical health and engagement.
• Maintained a safe environment by adhering to safety protocols and guidelines.
• Followed care plan and directions to administer medications.
• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
• Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.

Processed Group annual enrollments for medical and dental coverage.

• Communicated with Administrative Account Representatives via email to ensure clarity.
• Managed open enrollment for Groups to facilitate smooth transitions.
• Processed premium files accurately and efficiently.
• Assisted customers by addressing requests and answering questions.

• Recorded vital signs including blood pressure, pulse, respirations, and weight.
• Transferred patients with mobility challenges to ensure comfort and safety.
• Assisted patients with daily hygiene tasks to promote personal well-being.
• Supported daily activities through effective multitasking and collaboration with medical teams.
• Employed strong bedside manner to enhance patient experience and trust.
• Implemented infection control protocols to maintain a safe healthcare environment.
• Applied nursing skills to promote health maintenance and wellness initiatives.
• Informed team members about patient conditions for coordinated care efforts.

• Streamlined daily reporting information entry for efficient record keeping purposes.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Gathered, organized and input information into digital database.
• Devised and implemented processes and procedures to streamline operations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Received and scanned membership, enrollment, and personal documents efficiently.
• Indexed incoming faxed documents to enhance record-keeping accuracy.
• Utilized Microsoft Office Excel for data management and analysis.
• Employed Microsoft Word for document creation and formatting.

• Coordinated information flow and support for patient management in Lakewood Medical office.
• Delivered front-line customer service, including reception and registration tasks.
• Conducted patient and family interviews to gather demographic and financial data.
• Facilitated completion of consents and directed patients during visits.
• Acted as initial contact for billing, insurance, or collection inquiries from patients and visitors.
• Assisted patients in accessing financial aid programs by processing necessary documentation.

• Scheduled provider and nurse visit appointments efficiently.
  Managed incoming and outbound calls to ensure timely communication.
• Sent messages to Kaiser Permanente clinics for appointment confirmations.
• Cross-trained and provided backup support for organizational leadership.
• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.

• Processed member transactions using cash register and 10-key, ensuring accuracy.
• Advised members on membership expiration to encourage timely renewals.

• Efficiently processed payments using credit cards and checks, ensuring accuracy in transactions.
• Issued refunds in compliance with company policies for customer satisfaction.
• Adjusted billing accounts to ensure accurate charges and prevent discrepancies.
• Assisted customers by providing detailed contract information and resolving billing inquiries.

• Responsible for monitoring and dispatching proper authorities for National Account alarms and contacting appropriate responsible parties.
• Responsible for incoming calls, cancel proper authorities for National Account alarms.

• Responsible for teaching toddlers and preschoolers ABC’s, toilet training, Music and Learning activities.
• Supervise group excursions.

• Managed incoming calls and dispatched Metro Taxis to designated locations, including residences and businesses.