LaFonda T. White
Graham,USA
Summary
Results-oriented Administrative Support and Customer Service Professional with over 15 years of experience. Adept at organizing, streamlining, and attending to fine details, ensuring efficient operations. Motivated by a proven track record of success in working with diverse populations. Excels in collaborative environments and possesses strong leadership skills. Skilled in generating innovative ideas, analyzing and resolving challenges, and driving organizational growth.
Overview
15
15
years of professional experience
Work History
Plant Administrative Assistant
Georgia Pacific
09.2023 - Current
- Responsible for HR systems administrative support for a large, high volume unionized manufacturing site, with primary responsibility for time and attendance systems (Kronos), electronic records management (FileNet) and HR systems data management (Infor)
- Partnered with operations leaders to drive supervisor effectiveness in areas of time, attendance, and performance management systems
- Worked in close coordination with HR team, leveraged HR capabilities and operations leadership to deliver a range of HR services within manufacturing environment to improve processes, drive innovation, eliminate waste, escalate issues, and suggest process improvements
- Creation and administration of employee and contractor security badges
- Coordinated hourly operations interviews
- Assist site HR with new hire orientation planning and preparation
- Coordinated employee retirement recognition program
- Partnered with all levels of the organization, including developing content, training, and presenting to large groups
- Demonstrate effective communication skills to quickly connect and build relationships with others
- Stay connected with the needs of employees by being visible and regularly interacting with all personnel
- Served as a contact for employees; responded to questions regarding HR related topics, personnel information, and interpretation of HR policies and procedures
- Built credibility and trust with the workforce and leaders
- Developed business acumen to understand key drivers of business performance and supported delivery of results
- Created solutions that supported/enabled teams to deliver on business objectives
- Occasionally, work outside of business hours to meet business needs
- Assisted with other human resources duties as needed
Administrative Assistant
WestRock
07.2023 - 09.2023
- Administrative Assistant for the General Manager supports the GM and Steering Team with administrative duties and manages the office needs
- The administrative assistant works in conjunction with other supervisors, operators and managers on specific needs for the operation
- - Office Coordination
- Monthly Reporting prep and distribution
- Conference Room management
- Employee Meeting support
- Some vendor management
- Supports Safety Culture by driving engagement
- Supports day-to-day business as point of contact for office supply companies, machine service services, etc
- Back up for the Operators daily schedule
Administrative Specialist
UCLA
05.2017 - 07.2023
- Performed as a liaison in coordinating services with military providers and private sector organizations
- Also, assisted with family and provider inquiries re: accessing care and other activities, coordinate site-specific activities with the Contractor (UCLA) and the UCLA FOCUS team, including scheduling conference calls, tele video conferences, and local trainings
- Handled hiring and onboarding staff, managed employee relations, and ensured compliance with labor laws
- Handled conflict resolution, developed policies, maintained a positive, and productive work environment for the team
- Managed recruitment, onboarding, and employee relations for Families Overcoming Under Stress
- Provided leadership with summaries, information, briefs; and, planned, coordinated and facilitated conferences, workshops, training sessions, and seminars to assist service members in need of support
- Provided support for the delivery of direct family-care services and group skill-building sessions as needed
- This included, but not be limited to, preparing and distributing program brochures and provide general support for other outreach efforts, and educational materials for children, youth, and adult family members, staffing and maintaining sign-in sheets
- Assisting in scheduling appointments on the phone and computerized records
- In addition, we reviewed documents for accuracy, monitored and tracked all data access to military providers, and managed grouped email boxes to handle all incoming questions and requests about our program
- Assisted the Family Resiliency Trainer staff with data-entry (via Salesforce) related to outreach contacts, provider referrals, and family records, as well as maintenance of the web-based files to compile reports and outcome information
- Collaborated with internal team members for projects, operations, marketing, and customer service to ensure successful information was being shared to help UCLA FOCUS vision with military members
- Developed innovative skills in communicating with the military community by way of outreach at the Newcomers’ Brief
- Leading the team with the highest number of leads and follow ups by way of speaking to service members one on one each brief
- Gave briefs to service members and their families in a public setting
- Increased outreach efforts which led to a 60% increase in enrollments in the program
- Assisted in helping the team reach fiscal year goals FY19 and FY21
- Developed/facilitated an interactive training and panel discussion with Masters-level mental health providers on the topic of Women in the Military
Trouble Desk Clerk
Facilities Maintenance
12.2013 - 04.2016
- Responsible for originating work authorizations for all service work for the performance of maintenance to real property and equipment
- Received requests electronically, by telephone, by fax, or in hard-copy written form
- Analyzed work requests and determined the classification or category of work (i.e., emergency service, new work, or work that is not performed by the Maintenance Section)
- Ensured accurate information is relayed to customers
- Prepared work authorizations (tickets) using a computerized maintenance management system
- Typed a variety of material such as letters, memorandum, forms, etc
- With responsibility of format, form, typing policies, and terminology of the organization
- Performed a wide range of clerical and administrative duties in direct support of the facilities
- Proficient in MAXIMO, Outlook Mail, and Outlook Office
- WPM 60 words per minute
- Unparalleled devotion to professionalism; assisted other leaders with excellence, which aided the department in receiving a Customer Service award for FY15
- A keen eye for detail was key when developing a system that assisted workers in placing work orders
- Created an innovative form that aided in the flow of the office
Trouble Desk Clerk
Facilities Maintenance
12.2013 - 04.2016
- Responsible for originating work authorizations for all service work for the performance of maintenance to real property and equipment
- Received requests electronically, by telephone, by fax, or in hard-copy written form
- Analyzed work requests and determined the classification or category of work (i.e., emergency service, new work, or work that is not performed by the Maintenance Section)
- Ensured accurate information is relayed to customers
- Prepared work authorizations (tickets) using a computerized maintenance management system
- Typed a variety of material such as letters, memorandum, forms, etc
- With responsibility of format, form, typing policies, and terminology of the organization
- Performed a wide range of clerical and administrative duties in direct support of the facilities
- Proficient in MAXIMO, Outlook Mail, and Outlook Office
- WPM 60 words per minute
- Unparalleled devotion to professionalism; assisted other leaders with excellence, which aided the department in receiving a Customer Service award for FY15
- A keen eye for detail was key when developing a system that assisted workers in placing work orders
- Created an innovative form that aided in the flow of the office
Paraprofessional Aide
Osan Elementary School
04.2010 - 08.2012
- Adapted to classroom activities, assignments, and materials under the direction of the teacher for the purpose of providing an opportunity for all special education students to participate in classroom activities
- Maintained instructional materials, student files, and confidential records for the purpose of ensuring availability of items
- Prepared written material on Microsoft Word for the purpose of documenting activities
- Answered incoming calls and made calls to personnel about students
- Expertly managed 7 special needs kids; received high recommendations from parents to work with kids
- Dutifully managed a weekly logbook that maintained student’s progressions and called parents given briefs on updates
Education
Master of Business Administration - Buisness
University of Maryland Global Campus
06-2025
Bachelor of Science - Management Studies
University of Maryland Global Campus
01.2020
Associates of General Studies - Business
University of Maryland University College
01.2017
Skills
- Planning & Organizational Skills
- Problem Solving
- Conflict Resolution
- Time Management
- Organization
- Administration
- Coordination
- Customer Service
- Client Retention
- Multi-task Management
- Interpersonal Skills
- Regulatory Compliance
- Code Compliance
- Project Management
- Assignment Management
- Microsoft Office Suite
- Fast-paced Setting
- Microsoft outlook
Timeline
Plant Administrative Assistant
Georgia Pacific
09.2023 - Current
Administrative Assistant
WestRock
07.2023 - 09.2023
Administrative Specialist
UCLA
05.2017 - 07.2023
Trouble Desk Clerk
Facilities Maintenance
12.2013 - 04.2016
Trouble Desk Clerk
Facilities Maintenance
12.2013 - 04.2016
Paraprofessional Aide
Osan Elementary School
04.2010 - 08.2012
Bachelor of Science - Management Studies
University of Maryland Global Campus
Associates of General Studies - Business
University of Maryland University College
Master of Business Administration - Buisness
University of Maryland Global Campus
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