LaFrances Rainbolt
Dallas,TX
It is never too late to be what you might have been.
George Eliot
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent as a team player, a self starter, Meet and achieve goals set . Always striving to be better. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Efficient billing /collections professional with 20 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Senior Collections Specialist
Robert Half Staffing
02.2021 - 12.2023
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors
- Achieved performance goals on consistent basis
- Researched accounts and completed due diligence to resolve collection problems
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records
- Used probing techniques to determine debtors' reasons for delinquency
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Processed payments and applied to customer balances
- Maintained high volume of calls and met demands of busy and productive group
- Monitored outstanding invoices and performed collections duties
- Collaborated with customers to resolve disputes
- Used data entry skills to accurately document and input statements
- Handled account payments and provided information regarding outstanding balances
- Maintained accurate records of customer payments
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Responded to customer concerns and questions on daily basis
- Kept vendor files accurate and up-to-date to expedite payment processing
Collections Administrator II
Mednax Pediatrix Medical Group
05.2019 - 05.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Managed over 50 calls per day.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented customer payment interactions and account statuses for future reference.
- Maintained consistently high success rate of collecting on overdue accounts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Achieved performance goals on consistent basis
- Worked in call center environment handling manual and automatically dialed outbound calls
- Maintained high volume of calls and met demands of busy and productive group
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
- Collected on delinquent accounts to reduce overdue balances
- Identified and contacted customers with overdue accounts to address payment status
- Developed strong relationships with customers to foster timely payments and account resolution
- Documented customer payment interactions and account statuses for future reference
- Maintained consistently high success rate of collecting on overdue accounts
- Negotiated payment plans with customers to prevent accounts from entering collections
- Regularly monitored accounts to identify overdue balances and potential areas of risk
- Established relationships with customers to encourage payment of delinquent accounts
- Researched billing errors and discrepancies to initiate corrective action
- Listened to customers and negotiated solutions that met creditor and debtor needs
- Worked with customer to create debt repayment plan based on current financial condition
- Entered client details and notes into system for interdepartmental access and review
- Used scripted conversation prompts to convey current account information and obtain payments
- Verified compliance with relevant laws, regulations and best practices related to customer account management
- Responded to customer inquiries and provided detailed account information
- Maintained accurate records of customer accounts, payments and payment plans
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Collaborated with other departments to verify customer compliance with payment plans
- Monitored customer accounts for payment delinquency and initiated collection efforts
- Processed debtor payments and updated accounts to reflect new balance
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Generated and distributed monthly customer statements
- Notified co-signers of delinquent accounts to assist in collecting payments
- Developed and documented collection procedures and policies to comply with government regulations
Billing /Collections Agent
Senior Care Center
08.2017 - 02.2019
- Responsible for gathering medical and billing information
- Ensuring all payment accuracy via Medical coding
- Billed carriers via electronic transmissions.
- Resolved disputes,Follow up on claims for status, Adjustments to accounts,Prepared weekly reports for Medicaid/Medicare and or Commercial billing.
Credit Accounts Receivable Analyst
Epic Health Services
10.2015 - 05.2017
- Maintain and update internal control documentation
- Interact with inside and outside auditors to share information and coordinate periodic reviews
- Handled accounting accounting transactions in support of receivables process
- Responsible for reconciliations
- Review weekly aging reports
- Monitor to assist in improving A/R processes
- Handle incoming and outgoing calls
Billing /Senior Care Center Billing /Collections Lead
United Surgical Partners International
10.2013 - 02.2015
- Handle all Medicaid /.Medicare and Commercial billing/collections for several branches
- Handled appeals ,recoups, refunds and adjustments Contact carriers for status of claims
- Worked aging reports to assure timely filing
- Review claim's before billing for coding errors and rejections
- Responsible for for monthly aging and analysis report
- Handle incoming and outgoing calls
Regional Collections Manager
Ace Cash Express
01.2008 - 03.2013
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Managed 35 Collectors
- Handled team evaluations
- Disciplinary actions, side by side audits
- Fraud ,Kite Protection
- Daily review exception and risk reports
- Maintained Knowledge of State, Federal and local regulations
- Review new accounts for fraud and risks indicators and compliance
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Supervised staff of collectors, monitoring phone calls and letters
- Contacted customers to discuss late payments and options for remitting amounts due
- Researched accounts and completed due diligence to resolve collection problems
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods
- Conducted investigations of customer accounts and payment histories
- Contacted clients with past-due payments and actively monitored payments due from clients
- Reviewed, researched and corrected discrepancies and customer concerns
- Established procedures for collection of past due amounts
- Documented interactions in computer database and updated information
- Oversaw daily posting of payments to customer accounts
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies
- Accessed credit records to evaluate customer credit histories
- Reconciled vendor statements and handled payment complaints or discrepancies
- Facilitated successful internal and external audits through sound and thorough documentation
Education
Bachelor of Arts - Business Administration
Skills
- Team Oriented
- Credit and Collections
- Collection Calls
- Persuasive Negotiations
- Negotiating Payments
- Payment Plan Coordination
- Dispute Resolution
- Statement Issuing
- Data Collection Processes
- Pleasant Telephone Demeanor
- Microsoft Office
- Denial Appeals Process
- Medical Billing and Collections
- Negotiation and Resolution
- Statement Itemization
- Fair Debt Collections Practices
- Billing Document Creation
- Goals and Performance
- Billing Practices
- Payment Acceptance
- New Hire Training
- Process Optimization
- Records Management
- Familiarity with Locating Individuals
- Insurance Policies
- Credit Holds Oversight
- Skip Tracking
- Collection Agency Relations
- Client Resolution
- Correspondence Writing
- Trend Identification and Forecasting
Software
Matrix,Healthtrust,Availity,Taps,Health Logic,Master data Base,Navinet,ON Base,Next Gen,Navicure,Simple LTC,Superior, Amerigroup,United Healthcare, Molina, Cigna,Health Logic,Pount Care Click,Advantx, Waystar,Scan Chart,TMHP,Palmetto GBA,WPS,Cahaba GBA, Quick BooksAS400,Excel, Power Point,Cisco Phone Systems,Microsoft Word,Vision,HTPN Reporting Service and HBOC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Collections Specialist - Robert Half Staffing
02.2021 - 12.2023
Collections Administrator II - Mednax Pediatrix Medical Group
05.2019 - 05.2020
Billing /Collections Agent - Senior Care Center
08.2017 - 02.2019
Credit Accounts Receivable Analyst - Epic Health Services
10.2015 - 05.2017
Billing /Senior Care Center Billing /Collections Lead - United Surgical Partners International
10.2013 - 02.2015
Regional Collections Manager - Ace Cash Express
01.2008 - 03.2013
University of Phoenix, Dallas, Texas - Bachelor of Arts, Business Administration
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