Lafreeda Mackey
Washington,USA
Summary
Lead Care Manager with expertise in developing tailored care plans and managing teams to ensure exceptional support delivery. Demonstrated success in evaluating health requirements and enhancing communication between families and healthcare professionals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Care Manager
Sunrise Of Arlington
Arlington , Va
08.2023 - Current
- Coordinated care plans for residents to ensure individual needs were met.
- Led a team of caregivers to deliver high-quality support and services.
- Conducted assessments to evaluate residents' health and wellness needs.
- Facilitated communication between families, staff, and healthcare providers.
Concierge
Sunrise Senior Living
Arlington, Virginia
08.2023 - Current
- Greeted residents and visitors with warmth and professionalism to create welcoming environment.
- Managed appointment scheduling for residents and families, ensuring efficient use of time.
- Handled mail and package deliveries, maintaining security and organization of items.
- Directed incoming calls and messages to appropriate staff or residents for prompt response.
- Answered guest inquiries regarding local area, facilities, and amenities to enhance visitor experience.
Personal Care Assistant
CAREPLUS HOME HEALTH SERVICE
FallsChurch, VA
01.2018 - 11.2019
- Delivered housekeeping and laundry services to uphold cleanliness and organization.
- Managed grocery shopping and procurement of household necessities to support patient care.
- Assisted patients with personal services, including bathing, dressing, and grooming.
- Prepared and served meals and snacks to meet nutritional requirements.
- Executed errands to ensure smooth household operations.
Personal Care Assistant
GRACE HOME HEALTHCARE LLC
Fairfax, VA
11.2017 - 12.2018
- Serve a role in providing much needed assistance to the elderly and disabled.
- Care for patients who independently are unable to maintain good hygiene, proper nutrition and a clean living space.
- Also assist with daily activities and daily personal tasks, such as bathing and dressing.
Teacher Assistant
METRO STAFFING
washington, DC
06.2015 - 05.2017
- Facilitated classroom activities that fostered social, developmental, and educational growth in children.
- Planned and supervised daily and long-term activities to enhance learning experiences.
- Ensured children's health, safety, and physical needs were consistently met.
- Oversaw student and temporary employee supervision during specific work tasks.
Retail Merchandiser
CROSSMARK
Plano, TX
04.2013 - 06.2015
- Stocked shelves, racks, bins, and tables with new or transferred merchandise.
- Cleaned display cases, shelves, and aisles to maintain a tidy environment.
- Designed and set up advertising signs and displays to attract customers and promote sales.
- Stampped, attached, or changed price tags on merchandise in accordance with price lists.
Education
Security - Unarmed Security Officer
Archangel Global Security LLC
District Heights, MD04-2024
CNA Nursing -
FOMEN NURSING ASSISTANT TRAINING ACADEMY
20783, MD02.2019
PCA Nursing -
GRACE HOMEHEALTH TRAINING PROGRAM
fairfax, VA11.2017
Medical Assistant Nursing -
PROSPECT COLLEGE
Washington, DC01.2016
High School Diploma -
PARKRIDGE PRIVATE SCHOOL
LongBeach, CA01.2015
Skills
- Blood pressure monitoring
- CPR certification
- Injection administration
- Patient inquiry response
- Coding chart comprehension
- Clerical and computer skills
- Microsoft Word, Excel, and Outlook
- Effective communication
- Constructive work environment development
- Punctuality and politeness
- Client relationship management
- Logical reasoning
- Strengths and weaknesses assessment
- Problem solving
- Appointment scheduling
- Time management
- Front desk support
- Strong work ethic
- Guest reservation management
- Guest services
- Guest experiences
Certification
- Medical Assistant
- Unarmed Security
- Certified Nursing Assistant
Timeline
Lead Care Manager
Sunrise Of Arlington
08.2023 - Current
Concierge
Sunrise Senior Living
08.2023 - Current
Personal Care Assistant
CAREPLUS HOME HEALTH SERVICE
01.2018 - 11.2019
Personal Care Assistant
GRACE HOME HEALTHCARE LLC
11.2017 - 12.2018
Teacher Assistant
METRO STAFFING
06.2015 - 05.2017
Retail Merchandiser
CROSSMARK
04.2013 - 06.2015
Security - Unarmed Security Officer
Archangel Global Security LLC
CNA Nursing -
FOMEN NURSING ASSISTANT TRAINING ACADEMY
PCA Nursing -
GRACE HOMEHEALTH TRAINING PROGRAM
Medical Assistant Nursing -
PROSPECT COLLEGE
High School Diploma -
PARKRIDGE PRIVATE SCHOOL