LaGail Banks
Houston,TX
Summary
Results-driven Patient Accounts and Customer Service professional with expertise in medical billing support, insurance verification, and payment processing. Experienced in resolving billing inquiries and researching insurance claims while ensuring effective communication of policies. Proficient in healthcare systems and maintaining accurate financial records, seeking opportunities in medical billing or healthcare customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bus Driver
Transdevna
Houston, TX
02.2024 - Current
- Ensured safe transportation of passengers along designated routes while adhering to regulations.
- Facilitated boarding, disembarking, and securing of mobility devices to enhance passenger experience.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
Patient Service Support Representative
Acclara Solutions
Houston, Texas
08.2021 - 03.2024
- Provided prompt and accurate services using knowledge of government regulations and healthcare terminology, improving patient experience.
- Performed insurance verification, pre-certification and pre-authorization.
- Managed customer accounts, ensuring timely updates and accurate record-keeping.
- Implemented updated billing procedures, increasing accuracy in patient billing.
Patient Service Representative
Harris Health
Houston, Texas
06.2019 - 11.2019
- Responded promptly to inquiries about claim statuses, facilitating effective communication with clients.
- Coordinated with multiple departments to provide updates on claims, enhancing interdepartmental collaboration.
- Maintained accurate records of claim activities, ensuring all payments, denials, settlements, and appeals were documented.
Customer Service Representative
LogistiCare
St Louis, Missouri
11.2018 - 06.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated transportation logistics to meet diverse client needs effectively.
- Coordinated transportation service schedules for clients to enhance service delivery.
Patient Account Representative
BJC Health Systems, Barnes, Christian Hospital
St Louis, Missouri
12.2010 - 01.2017
- Processed patient accounts efficiently and accurately for BJC Health Systems.
- Managed insurance verification and authorization requests for services provided.
- Collaborated with healthcare providers to resolve account discrepancies promptly.
Education
High School Diploma -
Sumner High School
St Louis, MO05-1989
Some College (No Degree) - Business Administration
Houston Community College
Houston, TX04-2026
Skills
- Safety compliance
- Fare collection
- Passenger assistance
- Customer service
- Project management
- Effective communication
- Insurance verification
- Patient billing
- HIPAA compliance
- Medical terminology knowledge
Certification
CDL Class B with passenger and air brake endorsement
Timeline
Bus Driver
Transdevna
02.2024 - Current
Patient Service Support Representative
Acclara Solutions
08.2021 - 03.2024
Patient Service Representative
Harris Health
06.2019 - 11.2019
Customer Service Representative
LogistiCare
11.2018 - 06.2019
Patient Account Representative
BJC Health Systems, Barnes, Christian Hospital
12.2010 - 01.2017
High School Diploma -
Sumner High School
Some College (No Degree) - Business Administration
Houston Community College