I am people friendly and love helping customers get the best service from ADT while solving problems
Hi, I’m
La Gena Courtney
Indianapolis,IN
Summary
Overview
5
years of professional experience
Work History
ADT Security
NPU
01.2023 - Current
Job overview
- NPU covers teams when Management is away. Keep Teams positive, screen share and pull numbers to let agents know how they are doing. When agents miss calls place them on a screen recording to see if something is wrong with their system
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
ADT Security
Outbound Sales Representative
08.2019 - Current
Job overview
- Maintained an organized database of contacts and client information.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Identified key decision makers within target organizations and developed relationships with them.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Provided customer service support to existing clients and potential customers.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Followed up on sales leads through outbound calling.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Documented sales call data in company software.
- Collaborated with new customers to give details about company offerings.
Education
IUPUI Indianapolis, IN
Some College (No Degree) from Business Administration And Management
University Overview
Skills
Timeline
NPU
ADT Security
01.2023 - Current
Outbound Sales Representative
ADT Security
08.2019 - Current
IUPUI
Some College (No Degree) from Business Administration And Management
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