I am people friendly and love helping customers get the best service from ADT while solving problems
Hi, I’m
La Gena Courtney
Indianapolis,IN
Summary
Overview
5
years of professional experience
Work History
ADT Security
NPU
01.2023 - Current
Job overview
- NPU covers teams when Management is away. Keep Teams positive, screen share and pull numbers to let agents know how they are doing. When agents miss calls place them on a screen recording to see if something is wrong with their system
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
ADT Security Indianapolis, IN
Outbound Sales Representative
08.2019 - Current
Job overview
- Maintained an organized database of contacts and client information.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Identified key decision makers within target organizations and developed relationships with them.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Provided customer service support to existing clients and potential customers.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Followed up on sales leads through outbound calling.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Documented sales call data in company software.
- Collaborated with new customers to give details about company offerings.
Education
IUPUI Indianapolis, IN
Some College (No Degree) from Business Administration And Management
University Overview
Skills
Decision-Making
Attention to Detail
Excellent Communication
Flexible and Adaptable
Timeline
NPU
ADT Security
01.2023 - Current
Outbound Sales Representative
ADT Security
08.2019 - Current
IUPUI
Some College (No Degree) from Business Administration And Management