Summary
Overview
Work History
Education
Skills
Timeline
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LaGenia Moore

Huntsville

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Branch Manager

Hertz
08.2021 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Gathered and reviewed customer feedback to improve operations.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.

Customer Service Representative

PNC Bank
02.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided advice on different bank products and financial options.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Helped clients protect assets through variety of strategies.
  • Performed loan servicing functions to check compliance with applicable terms and conditions.

Healthcare Coordinator Associate

OptumHealth
10.2015 - 02.2019
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Responded to correspondence from insurance companies.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Posted payments to accounts and maintained records.
  • Calculated adjustments, premiums, and refunds.
  • Communicated verification and authorization status updates with prior authorization department to facilitate decision-making for patient admissions and insurance coverage.

Customer Retention Specialist

Directv
03.2011 - 02.2019
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Scheduled installation Appointments
  • Troubleshoot Directv Services
  • Offered Additional Services and Products
  • Offered Solutions if customer is wanting to cancel services
  • Help train New Hires
  • Billing concerns
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

High School Diploma -

The Howard School
Chattanooga
05.2006

Skills

  • Multitasking Abilities
  • Microsoft Access
  • Goals and Performance
  • Sales Expertise
  • Excellent Team Leadership
  • Client Relationship Management
  • Attention to Detail
  • Financial Services
  • Excellent Work Ethic
  • Strong Interpersonal Skills

Timeline

Branch Manager

Hertz
08.2021 - Current

Customer Service Representative

PNC Bank
02.2021 - 01.2022

Healthcare Coordinator Associate

OptumHealth
10.2015 - 02.2019

Customer Retention Specialist

Directv
03.2011 - 02.2019

High School Diploma -

The Howard School

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LaGenia Moore