Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lagina Thompson

Summary

Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable Medical Records Clerk with 8 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Overview

24
24
years of professional experience

Work History

Medical Support Assistant

Gallup Indian Medical Center
01.2008 - Current
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
  • Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Verified insurance eligibility and benefits and updated insurance information.
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience.

Medical Clerk

Gallup Indian Medical Center
01.2000 - 01.2008
  • Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
  • Assisted in the creation of educational materials for patients regarding their rights and responsibilities related to medical records access, promoting transparency and trust between the practice and its clientele.
  • Organized physical and electronic files for easy access by authorized personnel, reducing retrieval time for essential documents when needed.
  • Maintained strict adherence to HIPAA regulations during all interactions involving sensitive patient data.
  • Trained new staff members on medical records systems, contributing to a well-informed and effective team.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.

Education

High School Diploma -

Gallup Central High School
Gallup, NM
05.1998

Skills

  • Patient confidentiality
  • Patient Registration
  • Verifying insurance
  • Telephone Etiquette
  • Coordinating paperwork
  • Data Verification
  • Patient Interviews
  • Eligibility Determination
  • Professionalism and Ethics
  • HIPAA Compliance
  • Customer Service
  • Medical Terminology
  • Flexible Schedule
  • Medical Records Verification
  • Resourcefulness and Initiative
  • Data Entry
  • BLS Certified
  • Auditing medical records
  • Medical Records Organization
  • Updating Medical Records
  • Medical Records Filing
  • Medical Records Indexing

Languages

English
Navajo

Timeline

Medical Support Assistant

Gallup Indian Medical Center
01.2008 - Current

Medical Clerk

Gallup Indian Medical Center
01.2000 - 01.2008

High School Diploma -

Gallup Central High School
Lagina Thompson