Lagituaiva Fruean
Anchorage,AK
Summary
Dedicated customer service professional with a strong commitment to maintaining customer satisfaction and contributing to company success. With a proven track record of assisting individuals in need, including family, friends, and even strangers, I am very passionate about helping customers and going beyond to make customers satisfied.
Overview
5
5
years of professional experience
Work History
Babysitter
Family Members
Anchorage, Alaska
01.2020 - Current
- Assisting with meals, snacks, and bedtime routines for the children.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Establishing trust through consistent communication with both parents and kids.
- Completing light housekeeping tasks such as tidying up toys and books.
Ticket Agent
Pegasus Airlines
Anchorage, Alaska
05.2024 - 08.2024
- Checked aircraft weight prior to takeoff and distributed load sheets accordingly.
- Updated passenger information into the system prior to departure.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Advised passengers on local attractions, transportation options and hotel accommodations upon request.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
- Provided support to gate agents when needed during peak travel times.
Community Service Volunteer
Congregational Christian Church of American Samoa
Anchorage, Alaska
11.2023 - 07.2024
- Provided free food for children at the HUGGS Program at East
- Provided assistance to clients in need of food, clothing and other resources.
- Volunteered at Beans Cafe kitchen during holidays, assisting with meal preparation and distribution.
Education
S.A.V.E High School
Anchorage, Alaska 05-2025
Skills
- Activity Planning
- Following Directions
- Professional Customer Service
- Physical Fitness
- Goal-Oriented
- Optimistic attitude when things get out of hand
Timeline
Ticket Agent
Pegasus Airlines
05.2024 - 08.2024
Community Service Volunteer
Congregational Christian Church of American Samoa
11.2023 - 07.2024
Babysitter
Family Members
01.2020 - Current
S.A.V.E High School