LaGouna Floyd
Retail Management
1577 Shiloh Rd Courtland,MS
Summary
Seeking a position with a developed company that will offer growth and challenging responsibilities for potential advancement. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Store Manager
Burkes Outlet
Batesville, MS
10.2021 - Current
- To be a talent leader, customer centric and drive results and maintain a control on my budget! Get truck to floor in two days and juggle many hats and keeping to values of my company
CNA - Certified Nursing Assistant
Love and Patience
Southaven, MS
06.2017 - Current
- Assist clients with their daily needs and supervising other CNA when needed and working with new hire on job essential informations and signing up new clients for the Medicaid wavier program as needed.
Store Manager
Stage Stores
, MS
10.2016 - 08.2020
- Maintaining a high level of professionalism each day while achieving a great shopping experience for our customer with eye catching merchandising , great customer services, and knowledgeable staff
- Controlling payroll, shrink and expenses for the store daily
- Running a staff of ten as well as assisting four other store manager to drive their daily result in their stores Keeping the focus on our company's core value with the highest level of integrity and respect
- Being a cheerleader for our controllable such as sales, new accounts, and our loyalty program
- Being a recognizable partner with our community and other local businesses
- Overall being on the frontline each day making sure all these things are accomplished with ease and grace
- Accomplishments I've been in the top five of my district since my store open, as well Top 25 in three major controllable in 2013 in our company.
Store Manager
Goodys South
Cleveland, MS
04.2016 - 10.2016
- Maintaining a high level of professionalism each day while achieving a great shopping experience for our customer with eye catching merchandising , great customer services, and knowledgeable staff
- Controlling payroll, shrink and expenses for the store daily
- Running a staff of 15 and two cosmetic counters as well as assisting 4 other store manager to drive their daily result in their stores
- Keeping the focus on our company's core value with the highest level of integrity and respect
- Being a cheerleader for our controllable such as sales, new accounts, and our loyalty program
- Being a recognizable partner with our community and other local businesses
- Overall being on the frontline each day making sure all these things are accomplished with ease and grace.
Store Manager
Goodys
Senatobia, MS
08.2013 - 04.2016
- Maintaining a high level of professionalism each day while achieving a great shopping experience for our customer with eye catching merchandising , great customer services, and knowledgeable staff
- Controlling payroll, shrink and expenses for the store daily
- Running a staff of ten as well as assisting four other store manager to drive their daily result in their stores
- Keeping the focus on our company's core value with the highest level of integrity and respect
- Being a cheerleader for our controllable such as sales, new accounts, and our loyalty program
- Being a recognizable partner with our community and other local businesses
- Overall being on the frontline each day making sure all these things are accomplished with ease and grace
- Accomplishments
- I've been in the top five of my district since my store open, as well Top 25 in three major controllable in 2013 in our company.
Assistant Store Manager
Goodys
Batesville, MS
06.2012 - 08.2013
- Maintaining my departments, setting quarterly floor plans, checking in freight as well as getting it out, perform markdowns, setting sales event, assisting the store manager as needed, getting our staff to accomplish their task as well
- Assisting customers and exceeding their expectations
- Accomplishments
- I was employee of the quarter as well as employee of the district, and I was promoted in a year of working with the company to Store Manager
- I was able to drive consistent numbers in our loyalty program, and to drive sales while drawing in new customers.
Education
A.A.S - Business Marketing Management
Northwest Community College
Southaven, MS 01.2009 - 1 2012
Certificate in Pharmacy Technician - undefined
Concorde Career College
Memphis, TN 01.2000 - 1 2001
Skills
Skills UsedMerchandising, Inventory skills, Customer services, and Cash handlingLead MerchandiserMacy's - Memphis, TNApril 2011 to June 2011Set weekly salesExecute merchandise standard throughout storeSet floor project based on the company focus each quarter for any major event in the store Help increase sales by maintaining a comfortable shopping experience for our guestAssisting the markdown team as neededAny other duties assigned by the Merchandising ManagerRetail ClerkOctober 2007 to April 2011Handle all customer requests and inquiriesAssisting with floor moves and executing company floor standardsAssisting customer in finding their magic while inspiring them to buy more and building a connection toCreate a lifetime customerDriving loyalty and sales while providing a magically experience to each customerAuditorSouthern Retail Inventory Group - Nashville, TNJanuary 2009 to April 20092009Responsible for all physical inventory for each convenience store and maintaining an open relationshipWith store managerStore ManagerGold Strike Casino - Tunica, MS1999 to 2007Responsible for daily store operation, staffing, payroll, stock level, and training for over 20 employeesIncluding 2 assistant mangers for a gift shop and performing physical inventory receiving along withOutgoing while maintaining payment of store goodsSkillsMerchandising, Inventory Control, Strong Leadership and Interpersonal skills, and Sales DrivenCustomer Service (10 years)Kronos (3 years)Inventory Control (10 years)Scheduling (10 years)Store Management ExperienceRetail ManagementManagementFreight ExperienceSales ManagementHuman ResourcesEmployee OrientationCheerleadingCash Handling10 Key Data EntryRecruitingInterviewingPayrollPharmacy Technician ExperienceCommunication skillsTalent acquisitionTime managementMicrosoft OfficeLeadershipCertifications and LicensesDriver's license
Relationship building and management
Team leadership and coaching
Opening and closing procedures
Team Building
Staff Management
Customer Relations
Relationship building and management
Goals and performance
Store displays
Personnel development
Sales expertise
POS systems
Vendor management
Merchandising
Training and mentoring
Bank deposit procedures
Staff training and development
Customer Response
Accomplishments
- CPR Certification
- Groups
- American Advertising Federation
- February 2012 to Present
- Phi Theta Kappa Honor Society
- March 2012 to Present
- Additional Information
- Excellent customer service skill
- Willingness to take on added responsibility and ownership for sales floor
- Proven track record in sale performance in sales and loyalty
- Strong senses of ethics
- Coordinated successful sales campaign to increase sales for my department
- I am proficient in AS/400 applications, using a cash resgistar and handling large transcation, using a ten-key calaculator, as well as being proficient in Microsoft applications (Words, Excel, and
- PowerPoint).
Timeline
Store Manager
Burkes Outlet
10.2021 - Current
CNA - Certified Nursing Assistant
Love and Patience
06.2017 - Current
Store Manager
Stage Stores
10.2016 - 08.2020
Store Manager
Goodys South
04.2016 - 10.2016
Store Manager
Goodys
08.2013 - 04.2016
Assistant Store Manager
Goodys
06.2012 - 08.2013
A.A.S - Business Marketing Management
Northwest Community College
01.2009 - 1 2012
Certificate in Pharmacy Technician - undefined
Concorde Career College
01.2000 - 1 2001