Laguada Thomas
Cincinnati,OH
Summary
Versatile and results-driven professional with a robust background in technical and organizational roles, notably as a Vending Machine Technician at Eastern Personnel Services Inc. Expert in electrical troubleshooting and machine maintenance, coupled with exceptional teamwork and collaboration skills. Achieved significant client retention and satisfaction through proactive problem-solving and maintenance excellence. Demonstrates a commitment to continuous improvement and customer service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vending Machine Technician
Eastern Personnel Services Inc.
Cincinnati, OH
03.2023 - 03.2024
- Provided thorough training sessions for new employees on company procedures and best practices related to vending machine servicing and maintenance tasks.
- Maintained strong relationships with clients, addressing concerns and providing prompt resolutions to any issues that arose.
- Optimized route scheduling for efficient daily coverage of assigned client locations, ensuring timely service delivery and excellent customer experience.
- Exceeded performance metrics consistently through diligent completion of maintenance tasks and exceptional customer service delivery.
- Secured long-term client retention by proactively identifying potential issues with vending machines and providing preventive maintenance to mitigate any possible disruptions in operations.
Event Organizer
Duke Energy
Cincinnati, OH
02.2022 - 02.2023
- Coordinated schedules and timelines for events.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
Warehouse Manager
SK Food Group - Groveport Facility
Cincinnati, OH
01.2021 - 03.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Meat Processor
JTM Foods
Cincinnati, OH
01.2018 - 02.2020
- Reduced waste and improved yield through careful monitoring of cutting and trimming procedures.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Ensured consistent product quality by adhering to strict sanitation standards and company guidelines.
- Increased customer satisfaction by accurately fulfilling custom orders and special requests.
- Promoted sustainability efforts within the workplace through proper waste disposal practices and resource conservation methods.
- Demonstrated adaptability in mastering various roles within the organization – from cutting and packaging to inventory management – contributing to the company''s overall success.
Education
High School Diploma -
Shaker Valley High School
Lebanon, OH05.2002
Skills
- Electrical troubleshooting
- Machine maintenance
- Basic welding
- Hardware repair
- Equipment installation
- Sales support
- Hand tools proficiency
- Vending machine programming
- Teamwork and collaboration
- Routine maintenance
- Customer service
- Problem-solving
- Forklift operator certification
Certification
- Forklift Operator Certification - Various Accredited Providers.
Timeline
Vending Machine Technician
Eastern Personnel Services Inc.
03.2023 - 03.2024
Event Organizer
Duke Energy
02.2022 - 02.2023
Warehouse Manager
SK Food Group - Groveport Facility
01.2021 - 03.2022
Meat Processor
JTM Foods
01.2018 - 02.2020
High School Diploma -
Shaker Valley High School