Lagurian Dunlap Jr.
Dallas,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. A results-oriented sales agent who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Inbound Sales Team Lead
Rui
04.2023 - Current
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations. Since my promotion, I have led my team to achieve the highest conversion rate among all teams for the past four months. Consistently ending each month over 37% with a goal of 32%.
- As a floor agent, I consistently surpassed all KPIs, particularly excelling in close rate, which was set at 32%. I led my team with a close rate exceeding 41% and ranked in the top 10% for other key performance indicators.
Business Development Representative
Fusion Growth Partners
06.2022 - 04.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Consistently set a minimum of 25 appointments per week with potential new business partners, well above the goal of 10 meetings per week. Named top generator for three consecutive months from 08/22 to 10/22 and maintained a position as a top 5 appointment setter throughout my entire tenure.
Lead Gen. National
SBGA
06.2020 - 08.2022
- Generated new business leads by conducting market research and identifying potential clients.
- Conducted thorough analysis of competitors'' offerings, identifying gaps where our solutions could provide additional value.
- Utilized CRM tools to track communication with prospects and maintain an organized pipeline of potential deals.
- Implemented creative marketing techniques to increase brand awareness among target audiences.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated an average of 13 new sales leads per day, achieving a sales conversion rate of over 51%. This performance significantly surpassed the expected KPI of 5 leads per day and a 25% conversion rate.
Insurance Sales Agent
State Farm
06.2018 - 05.2020
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
Education
BBA - Accounting And Finance
Strayer University
02.2026
Skills
- Business Development
- Customer Relationship Management
- Customer Needs Assessment
- Sales Strategy Development
- Networking abilities
- Time management
- Upselling techniques
- Data analysis
- Project management
- Problem-solving
- Attention to detail
- Strong communication
Timeline
Inbound Sales Team Lead
Rui
04.2023 - Current
Business Development Representative
Fusion Growth Partners
06.2022 - 04.2023
Lead Gen. National
SBGA
06.2020 - 08.2022
Insurance Sales Agent
State Farm
06.2018 - 05.2020
BBA - Accounting And Finance
Strayer University
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