Lahari Bandaru
Summary
Motivated and detail-oriented Business Systems Analyst & Junior Project Manager with 3+ years of experience in aligning business and technology through data-driven decision-making and cross-functional collaboration. Skilled in gathering business requirements, leading Agile projects, and delivering end-to-end solutions. Proven ability to improve processes, coordinate teams, and communicate effectively with stakeholders.
Overview
3
3
years of professional experience
Work History
Business Systems Analyst / Junior Project Manager
Connect Business Solutions
06.2021 - 06.2023
- Led requirement gathering for a company-wide Salesforce CRM upgrade, increasing lead conversion by 22%.
- Conducted Agile ceremonies (daily stand-ups, sprint reviews, retrospectives) and maintained JIRA boards.
- Created process maps and system use cases to reduce rework by 30%.
- Coordinated with QA and business teams for UAT execution and validation.
- Generated project status reports and dashboards using Excel and Power BI.
- Documented system changes, automated workflows using ServiceNow/MS Access, and supported cross-team implementation with minimal coding.
Business Analyst Intern → Associate Analyst
Teleperformance
06.2020 - 03.2021
- Analyzed inventory and POS systems; proposed enhancements that reduced stockouts by 10%.
- Gathered requirements through stakeholder interviews and workshops; created user stories and test cases.
- Supported project planning through schedules, risk logs, and communication plans.
- Reported performance metrics and insights to the operations team using Excel.
Education
M.Sc. - Management
01.2025
B.Tech - Electronics & Communication Engineering
Brilliant Group of Technical Institutions
01.2021
Skills
- Business Analysis
- Requirements Gathering
- Use Cases
- User Stories
- UAT
- Project Management
- Agile
- Scrum
- Waterfall
- SDLC
- Risk Management
- Process Modeling
- BPMN
- UML
- Workflow Diagrams
- Data & Reporting
- SQL
- Excel
- Power BI
- Tools
- JIRA
- Confluence
- MS Project
- Trello
- Visio
- Enterprise Systems
- Salesforce
- SAP
- Oracle
- ServiceNow
- Workflow/Process Automation
- MS Access
- Low-code tools
- Business Process Improvement
- Requirements Analysis
- Process Design
- Flowcharting
- Microsoft Visio
- BPM Tools
- System Change Documentation
- Implementation
- Stakeholder Collaboration
- Project Support
- Basic SQL
- Data Validation
- Reporting
Projects
Retail CRM Implementation, 2022-2023, Business Analyst / Project Coordinator, Implemented Salesforce CRM for a mid-size retail company across 3 business units. Managed requirement traceability, backlog grooming, and UAT coordination.
Key Skills Tools
- Business Analysis: Requirements Gathering, Use Cases, User Stories, UAT
- Project Management: Agile (Scrum), Waterfall, SDLC, Risk Management
- Process Modeling: BPMN, UML, Workflow Diagrams
- Data & Reporting: SQL, Excel, Power BI
- Tools: JIRA, Confluence, MS Project, Trello, Visio
- Enterprise Systems: Salesforce, SAP, Oracle, ServiceNow
- Workflow/Process Automation: ServiceNow, MS Access, Low-code tools
- Business Process Improvement & Requirements Analysis
- Process Design & Flowcharting: Microsoft Visio, BPM Tools
- System Change Documentation & Implementation
- Stakeholder Collaboration & Project Support
- Basic SQL & Data Validation for Reporting
Timeline
Business Systems Analyst / Junior Project Manager
Connect Business Solutions
06.2021 - 06.2023
Business Analyst Intern → Associate Analyst
Teleperformance
06.2020 - 03.2021
M.Sc. - Management
B.Tech - Electronics & Communication Engineering
Brilliant Group of Technical Institutions
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