Lahela Beard
Springfield,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Uhaul And Storage
03.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Customer Service Phone Agent
Speedway Corporation
07.2018 - 07.2019
- Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.
- Achieved improved customer retention rates by consistently delivering personalized service that exceeded expectations.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Streamlined issue resolution processes by proactively identifying common problems and developing practical solutions.
- Provided outstanding support to fellow team members, fostering a collaborative work environment and boosting overall performance.
- Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes.
Phone Agent
Red Roof Inn Remote
01.2017 - 03.2018
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
- Effectively communicated pertinent information between departments, ensuring smooth operations within the organization.
- Identified opportunities for process improvements, leading to increased productivity and more efficient workflows within the team.
- Surveyed customers by phone to promote products and services that would best fit needs.
- Handled escalated calls with professionalism, finding resolutions that satisfied both customer needs and company guidelines.
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
- Showcased strong multitasking skills; managed multiple lines while accurately inputting data into software systems.
- Received numerous commendations for exceptional performance in providing excellent phone support to clients.
- Assisted in training new hires, sharing best practices and ensuring their seamless integration into the team.
- Streamlined call handling processes for improved efficiency and reduced average call time.
- Maintained detailed records of each interaction, documenting customer concerns and actions taken for future reference or analysis purposes.
Education
High School Diploma -
Springfield High School
Springfield, OH09.2019
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
Certification
- Certified forklift, uhaul and storage - 5 years
Timeline
General Manager
Uhaul And Storage
03.2019 - Current
Customer Service Phone Agent
Speedway Corporation
07.2018 - 07.2019
Phone Agent
Red Roof Inn Remote
01.2017 - 03.2018
High School Diploma -
Springfield High School