Lahela Nalehua Ushiroda

Family relocated to Las Vegas where I am currently the caretaker for ill spouse.

• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Used internal software to process reservations, check-ins and check-outs.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Answered multi-line phone system and greeted callers enthusiastically.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Confirmed relevant guest information and payment methods to prevent fraud.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Dusted picture frames and wall hangings with cloth.
• Adhered to professional house cleaning checklist.