Hi, I’m
Cindy Lahey
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in SPRx.
Overview
22
years of professional experience
1
Certification
Work History
CVS Specialty Pharmacy
Patient Service Representative
11.2021 - Current
Job overview
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Troy Hill Garage/Mark 1 Auto Sales
Office Manager
01.2014 - 10.2021
Job overview
- Accounts payable and receivable, Start and complete auto repair orders, Manages relationships with customers and vendors, Schedules all auto repair inquiries, Payroll Supervisor, Manages tax schedules and fees, Social media and advertising
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Christman Chemical Company, Inc.
Office Manager
01.2013 - 01.2014
Job overview
- Managed office operations to ensure efficiency and productivity, Managed third party vendors, inventory and product ordering, Managed accounts receivables/payables, Managed petty cash and bank deposits, Ordered office supplies, Managed and Process bi-weekly payroll, Took all incoming telephone calls for the entire company, Organized, sorted and routed all mail and faxes
Eat 'n Park Restaurants
Waitress
01.2012 - 01.2013
Job overview
- Provide excellent customer service, Greeting patrons once they are seated, Presenting menus to customers, Answering busy phones to place take-out orders and answer questions about the food items, Refilling customer drink orders throughout the entire meal, Finding out if customers would like any additional items, Upselling items to increase revenue and gratuity, Verifying that my customers are completely satisfied with their orders
DynaVox Mayer-Johnson
Funding Coordinator
01.2010 - 01.2012
Job overview
- Reviewed funding packets to ensure all the information received prior to submitting is correct, Conforms to patient confidentiality, Works with Doctor's offices, Speech Language Therapists and Caregivers to make sure all paperwork is completed correctly and has the correct signatures, Keeps up to date with all compliance and healthcare related laws, Act as a liaison between families and medical insurance carriers, Process DME authorization's through Medicare, Medicaid and private insurance carriers, Review and maintain 60-100 client cases per month, Maintain confidential database of customer information, Work under strict deadlines and towards monthly goals
DynaVox Mayer- Johnson
Education and Learning, Customer Sales and Support
01.2008 - 01.2010
Job overview
- Specialize in International orders, Enter 100 or more orders a week, Answer incoming calls through the call center, Organize and maintain Mayer Johnson product library, Submit contracts and bids, Up sell Mayer Johnson products, Boost Mayer Johnson sales through cold-calling, Established vast knowledge of diverse product line
DynaVox Mayer- Johnson
Receptionist
01.2008 - 01.2010
Job overview
- Answered busy phones, Sorted outgoing/incoming mail, Scheduled conference rooms, Created new hire packets, Entrusted with personal and confidential information
Nanny
01.2006 - 01.2008
Job overview
- Managed busy schedules, Worked with special needs children, Supervised children of varying ages, Maintained, cleaned and cared for children's belongings
Eat 'n' Park
Server/Buffet
01.2002 - 01.2006
Job overview
- Worked in a highly stressful, fast-paced environment, Developed extensive customer service skills, Excelled in communication skills, Worked well with others in a team environment
Education
Community College of Allegheny CountyPittsburgh, Pennsylvania
General Studies
Shaler Area High SchoolPittsburgh, Pennsylvania
High School Diploma
06.2003
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Medical insurance
- Reception Management
- Document filing
- Data entry proficiency
Certification
- CNP - Certified Notary Public
Timeline
Patient Service Representative
CVS Specialty Pharmacy
11.2021 - Current
Office Manager
Troy Hill Garage/Mark 1 Auto Sales
01.2014 - 10.2021
Office Manager
Christman Chemical Company, Inc.
01.2013 - 01.2014
Waitress
Eat 'n Park Restaurants
01.2012 - 01.2013
Funding Coordinator
DynaVox Mayer-Johnson
01.2010 - 01.2012
Education and Learning, Customer Sales and Support
DynaVox Mayer- Johnson
01.2008 - 01.2010
Receptionist
DynaVox Mayer- Johnson
01.2008 - 01.2010
Nanny
01.2006 - 01.2008
Server/Buffet
Eat 'n' Park
01.2002 - 01.2006
Community College of Allegheny County
General Studies
Shaler Area High School
High School Diploma
Similar Profiles
Jennifer CampJennifer Camp
Pharmacy Service Representative Supervisor at CVS Specialty PharmacyPharmacy Service Representative Supervisor at CVS Specialty Pharmacy
Gloria J. YoungGloria J. Young
Benefits Verification Specialist at CVS Specialty PharmacyBenefits Verification Specialist at CVS Specialty Pharmacy
Riana RomeroRiana Romero
Prior Authorization Representative at CVS Specialty PharmacyPrior Authorization Representative at CVS Specialty Pharmacy
SARAH KING-BROWNSARAH KING-BROWN
Nursing Supervisor, Pacific Northwest Region, PAH at CVS Specialty PharmacyNursing Supervisor, Pacific Northwest Region, PAH at CVS Specialty Pharmacy
Kathryn ZimmermanKathryn Zimmerman
PSR - Patient Service Representative /Customer Service Representative at Cooper Health SystemPSR - Patient Service Representative /Customer Service Representative at Cooper Health System