Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lahiru Peiris

Pakenham,VIC

Summary

Dynamic Integration Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

11
11
years of professional experience
1
1
Certification

Work History

ICT Project Officer

Jim's Group
10.2022 - 06.2023
  • Manage projects in the field of information and communication technology
  • Execute and deliver program and project activities
  • The selection and management of external providers as necessary
  • Ensure that monthly reports are provided to the Business Solutions team and business partners regarding service levels achieved
  • Establish initial relationships with external vendors as part of PCC procurement activities
  • Facilitate communication within the ICT team and with the Internal ICT clients
  • Developed and deepened relationships with key stakeholders.
  • Partnered with project team members to identify and quickly address problems.

Integration Analyst (Project Coordinator)

Soundmouse Ltd
01.2022 - 10.2022
  • Call with business to get scope from business managers
  • Confirm contract has been signed (if not signed add this as a project tracking item through the project duration and also include this as a risk)
  • Fill out the template project scoping questionnaire getting additional information from business managers as needed
  • Understand expected project completion timelines if any and raise to business manager and
  • Integrations programme manager if the expected timelines are unrealistic
  • Update JIRA with project scope
  • Create placeholder development PD tickets
  • Create an IN ticket summarizing the set-up tasks
  • Catch up with Integrations PM to confirm where it can be fitted in and come up with a high-level timeline
  • Email client as point of contact for the project, listing the project scope summary gathered internally and asking for an initial call to discuss the project
  • On the call run through scope to fill in any gaps or get confirmation of scope sign-off
  • If there are any deviations to scope defined internally take this back to business to confirm
  • If available, tentatively run timelines past the client and get agreement for this
  • Catch up internally with business on any concerns, scope changes, timeline changes from expected dates provided by business
  • Update JIRA and project template document as necessary
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.

Project Coordinator

Epic 5 Pvt Ltd
03.2013 - 12.2022
  • Supports operations by coordinating the project of customers and technical related issues about VOIP Operation Plan the scope, time and the cost for each dialer projects
  • Coordinate with customers and suppliers till end of the project
  • Monitor costs and expenses to assist in budget preparation
  • Provide technical related support for our technical support team
  • Vendor setup and management on different platforms and support
  • Project management and board management updates.

Routing Executive

Tseyva Pte Ltd
04.2012 - 11.2012
  • Monitoring, troubleshooting and fixing network problems in limited time duration with large carriers Troubleshooting retail VoIP resellers network and maintain QoS of calling services such as PC to phone device to phone and calling cards.

Education

Bachelor of Computer Science - software engineering and computer science

Edith Cowan University
2014

Skills

  • Improvement Recommendations
  • Providing Solutions
  • Testing Applications
  • Document Design
  • Scrum
  • Service Level Agreements
  • Technical Report Preparation
  • Client Requirements
  • Requirements Specifications
  • Data Mapping
  • Business Requirements Documents (BRDs)

Certification

Australian Computer Society - ANZSCO Code 261313 (Sofrware Engineer).

Timeline

ICT Project Officer

Jim's Group
10.2022 - 06.2023

Integration Analyst (Project Coordinator)

Soundmouse Ltd
01.2022 - 10.2022

Project Coordinator

Epic 5 Pvt Ltd
03.2013 - 12.2022

Routing Executive

Tseyva Pte Ltd
04.2012 - 11.2012

Bachelor of Computer Science - software engineering and computer science

Edith Cowan University

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Lahiru Peiris