Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lahneisha Bergan

Orlando

Summary

Highly motivated and adaptable professional with a strong background in customer service, administrative support, and healthcare reception. Known for excellent communication skills, a collaborative mindset, and a dedication to maintaining HIPAA compliance and patient satisfaction. Eager to contribute to dynamic teams and continue professional development.

Overview

10
10
years of professional experience

Work History

Substitute Teacher, K-12

Kelly Education
Orlando, FL
08.2024 - Current

Implement lesson plans

Develop plans aligned with curriculum goals

Accurately report attendance and manage class behavior

Provide guidance an support to students

Follow district policy and all protocols and disciplinary actions

Patient Care Coordinator

Next Medical FL /St. Germain Chiropractor
Winter Haven, FL
02.2023 - 07.2024

Welcome patients in person and via phone

Schedule patients appointments

Manage provider calendar

Performed data entry and administrative duties

Schedule EMC & MRI appointment

Maintained clean and organized patient rooms

Educate patients on Chiropractic procedures and answer service questions

Customer Service Specialist

Meduit
Charlotte, NC
10.2022 - 01.2023

Managed inbound and outbound call

Billing and collection services

Process delinquent payments

Process payments over the phone

Notating calls in system

Provided account support to clients

Understanding HIPPA law regarding collections policies and procedures

Medical Secretary

Department of Health
Virgin Islands
11.2019 - 08.2022

Answer inbound and make outbound calls

Perform Administrative support task

Greet and answer inquiries to the public and patients

Schedule and register patients

Collect co-pay payments

Perform all duties within HIPPA regulations

Youth Service Intern

Department of Labor
Virgin Islands
03.2019 - 09.2019

Schedule and facilitated interviews

Maintained and organized confidential files

Updated internal databases

Personal clerical duties

Office Secretary

Office of the Governor
Virgin Islands
04.2015 - 01.2019

Handled high volume phone

Schedule executive meetings

Assisted in digital media updates

Managed event logistics

Maintained office organization

Log and file records

Education

Medical Assistant Certificate -

Penn Foster Global University
05-2024

Phlebotomy Certificate -

Phlebotomy Training Specialist
03-2023

High School Diploma -

Penn Foster High School
07-2018

Skills

    Insurance Verification
    Records Management
    Customer Service
    HIPPA Compliance
    Problem Solving

    Active Listener
    Conflict Resolution
    Teamwork and Collaboration
    Customer service

References

Available upon request

Timeline

Substitute Teacher, K-12

Kelly Education
08.2024 - Current

Patient Care Coordinator

Next Medical FL /St. Germain Chiropractor
02.2023 - 07.2024

Customer Service Specialist

Meduit
10.2022 - 01.2023

Medical Secretary

Department of Health
11.2019 - 08.2022

Youth Service Intern

Department of Labor
03.2019 - 09.2019

Office Secretary

Office of the Governor
04.2015 - 01.2019

Phlebotomy Certificate -

Phlebotomy Training Specialist

Medical Assistant Certificate -

Penn Foster Global University

High School Diploma -

Penn Foster High School