Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lahneisha Bergan

Orlando

Summary

Highly motivated and adaptable professional with a strong background in customer service, administrative support, and healthcare reception. Known for excellent communication skills, a collaborative mindset, and a dedication to maintaining HIPAA compliance and patient satisfaction. Eager to contribute to dynamic teams and continue professional development.

Overview

10
10
years of professional experience

Work History

Substitute Teacher, K-12

Kelly Education
08.2024 - Current

Implement lesson plans


Develop plans aligned with curriculum goals


Accurately report attendance and manage class behavior


Provide guidance an support to students


Follow district policy and all protocols and disciplinary actions

Patient Care Coordinator

Next Medical FL /St. Germain Chiropractor
02.2023 - 07.2024

Welcome patients in person and via phone


Schedule patients appointments


Manage provider calendar


Performed data entry and administrative duties


Schedule EMC & MRI appointment


Maintained clean and organized patient rooms


Educate patients on Chiropractic procedures and answer service questions

Customer Service Specialist

Meduit
10.2022 - 01.2023

Managed inbound and outbound call


Billing and collection services


Process delinquent payments


Process payments over the phone


Notating calls in system


Provided account support to clients


Understanding HIPPA law regarding collections policies and procedures

Medical Secretary

Department of Health
11.2019 - 08.2022

Answer inbound and make outbound calls


Perform Administrative support task


Greet and answer inquiries to the public and patients


Schedule and register patients


Collect co-pay payments


Perform all duties within HIPPA regulations

Youth Service Intern

Department of Labor
03.2019 - 09.2019

Schedule and facilitated interviews


Maintained and organized confidential files


Updated internal databases


Personal clerical duties

Office Secretary

Office of the Governor
04.2015 - 01.2019

Handled high volume phone


Schedule executive meetings


Assisted in digital media updates


Managed event logistics


Maintained office organization


Log and file records



Education

Medical Assistant Certificate -

Penn Foster Global University
05-2024

Phlebotomy Certificate -

Phlebotomy Training Specialist
03-2023

High School Diploma -

Penn Foster High School
07-2018

Skills

    Insurance Verification
    Records Management
    Customer Service
    HIPPA Compliance
    Problem Solving

    Active Listener
    Conflict Resolution
    Teamwork and Collaboration
    Customer service

References

Available upon request

Timeline

Substitute Teacher, K-12

Kelly Education
08.2024 - Current

Patient Care Coordinator

Next Medical FL /St. Germain Chiropractor
02.2023 - 07.2024

Customer Service Specialist

Meduit
10.2022 - 01.2023

Medical Secretary

Department of Health
11.2019 - 08.2022

Youth Service Intern

Department of Labor
03.2019 - 09.2019

Office Secretary

Office of the Governor
04.2015 - 01.2019

Phlebotomy Certificate -

Phlebotomy Training Specialist

Medical Assistant Certificate -

Penn Foster Global University

High School Diploma -

Penn Foster High School