Lahoma Dorsey
Millersville,MD
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
District Of Columbia Housing Authority
Washington , DC
09.2024 - Current
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
HOUSING PROGRAM COORDINATOR
District Of Columbia Housing Authority
Washington , DC
09.2019 - Current
- Fully comply with and maintain knowledge of the DC Administrative Plan along with privacy and confidentiality laws
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Train new employees
- Cross-trained existing employees to maximize division agility and performance
- Analyzes and resolves complex problems, and recommends solutions as needed for management and co-workers
- Review and accurately process recertification, interims, and lease-ups for HCVP participants with local vouchers
- Scheduled and guided resident briefings to communicate admissions
- Set priorities and problem-solved workflow issues to maintain rapport with customers
- Collaborate with Memorandum of Understanding (MOU) and Memorandum of Agreement (MOA) Point of Contacts Partners for Department of Health and Department of Human Services
- Facilitate funds, set-up unit, landlord and tenant accounts, and complete exit-outs and reinstatements
- Liaised with landlords to obtain lease agreements to facilitate executed hap contracts.
HOUSING PROGRAM SPECIALIST I & II
District Of Columbia Housing Authority
06.2007 - 09.2019
- Collaborate with the Director of Emergency Solutions Grant and Family Rehousing and Stabilization Program for Department of Human Services
- Prepared clients for annual recertification and continued program eligibility by proactively completing and collecting documentation
- Review and accurately process recertification, interims, and lease-ups for HCVP participants with federal and local vouchers
- Collect rental payments for Rent Payment Initiative (RPI), manually track RPI on ledger sheet, manually set-up monthly invoices for RPI by merging Excel to Word, provided monthly balances for RPI participants
- Correspond daily with Partners via email and phone, attend meetings to update progress of program
- Assist with processing interim and off-cycles for Family Rehousing and Stabilization Program (FRSP) participants
- Verify payments on Wells Fargo Commercial Electronic Office (CEO)
- Collected and analyzed client income, assets and debts to determine eligibility for housing program
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
CONTRACTOR VOUCHER PROGRAM SPECIALIST
City Of Annapolis Housing Authority
Annapolis , MD
07.2016 - 08.2017
- Reviewing and processing annual recertification
- Reduced recertification backlog 100%.
Education
Bachelor of Science - Computer Networks & Cyber Security
University of Maryland University College
Elkridge, MDSkills
- Accuracy and Attention to Details
- Organization and prioritization skills
- Strong verbal and personal communication skills
- Problem analysis, use of judgment and ability to solve problems efficiently
- Analytical thinking, planning
- Proven ability to successfully teach others
- Multi-Task
- Adaptability and ability to work under pressure
- Proficient in Microsoft Office Professional
Certification
- Certified Housing Choice Voucher Specialist, Quadel, 2023
- Certified Housing Choice Voucher Specialist, Nan McKay, 2008
Timeline
Supervisor
District Of Columbia Housing Authority
09.2024 - Current
HOUSING PROGRAM COORDINATOR
District Of Columbia Housing Authority
09.2019 - Current
CONTRACTOR VOUCHER PROGRAM SPECIALIST
City Of Annapolis Housing Authority
07.2016 - 08.2017
HOUSING PROGRAM SPECIALIST I & II
District Of Columbia Housing Authority
06.2007 - 09.2019
- Certified Housing Choice Voucher Specialist, Quadel, 2023
- Certified Housing Choice Voucher Specialist, Nan McKay, 2008
Bachelor of Science - Computer Networks & Cyber Security
University of Maryland University College
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