Lahoma Lartigue
Medical Assistant /Call Center
Houston,TX
Summary
Detail-oriented Certified Medical Assistant with extensive experience in high-volume call environments, patient intake, and medical administration. Proven ability to manage patient scheduling, insurance claims, and data entry efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative/Medical Assistant
Avenue 360 Health and Wellness
12.2017 - 08.2024
- Conducted patient intake and insurance verification efficiently
- Managed high call volumes, including both inbound and outbound calls
- Scheduled appointments using Epic, managed faxes, and handled patient messages
- Provided instructions to patients according to physician orders and delivered exceptional customer service
Medical Records Clerk
Santa Maria Hostel
05.2015 - 11.2017
- Ensured a positive patient experience by effectively communicating with them via phone and in person
- Oversaw both intake and discharge procedures while efficiently managing medication orders.
- Operated multi-line phone systems, processed faxes, and executed data entry tasks
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
Certified Medical Assistant
Houston Pain Associates of Texas
01.2015 - 09.2016
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Promoted office efficiency by coordinating charts, completing insurance forms, and helping patients with diverse needs
- Sanitized, restocked, and organized exam rooms and medical equipment
- Documented vital signs and health history for patients in clinic and hospital environments
Education
No Degree - Medical
Texas Career Institute
04.2017
Skills
- High Volume Call Experience
- Data Entry
- Prior Authorization
- Health Insurance Verification
- Chart Review
- Epic Systems Proficiency
- Front Office Management
- Medical Terminology
- Patient Scheduling
- Insurance Claims Processing
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- EMR
- Team Collaboration
Certification
- CPR Certified
- NRCMA Certified
Timeline
Patient Access Representative/Medical Assistant
Avenue 360 Health and Wellness
12.2017 - 08.2024
Medical Records Clerk
Santa Maria Hostel
05.2015 - 11.2017
Certified Medical Assistant
Houston Pain Associates of Texas
01.2015 - 09.2016
No Degree - Medical
Texas Career Institute
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