Lahoma Sanders
Jacksonville,TX
Summary
Accomplished Lead Teacher at Christ The Redeemer Christian Academy, adept in classroom management and lesson development, significantly enhancing student success. Expert in student records management, I fostered parental involvement and student growth, demonstrating exceptional planning skills and a results-driven approach. My background also includes proficient financial and collections roles, underscoring versatility and a commitment to excellence.
Overview
35
35
years of professional experience
Work History
Lead Teacher
Christ The Redeemer Christian Academy
08.2019 - 07.2024
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Devised creative lesson plans to meet requirements and needs of different learners.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Worked one-on-one with students to increase overall classroom success.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Coordinated field trips for classes and wrote detailed itineraries for student safety.
Collections Supervisor
Cherokee County Appraisal District
08.2000 - 08.2019
- Identified needs and provided training to clarify expectations of collections agents.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Acted as central point of contact for both employees and customers on routine collection issues.
- Documented conversations with consumers and research into accounts.
- Prepared and delivered performance reviews of 3 collections agents to support continuous improvement of department.
- Interviewed and assisted in selection of candidates for collections positions on team of 3.
- Generated and mailed updated statements monthly and processed demand letters.
- Worked with customers and collections representatives to monitor documentation, and collect invoices in timely fashion.
- Processed payments and applied to customer balances.
Teller
Cherokee County Federal Credit Union
03.1996 - 03.1998
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Collections Clerk
Cherokee County Appraisal District
03.1989 - 03.1996
- Worked in office environment handling manual calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Documented customer payment interactions and account statuses for future reference.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create payment plan
- Established relationships with customers to encourage payment of delinquent accounts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Generated and distributed monthly customer statements.
- Researched billing errors and discrepancies to initiate corrective action.
Education
Secretarial Degree - Business Office
Jacksonville College
Jacksonville, TX06.1988
High School Diploma -
Jacksonville High School
Jacksonville, TX06.1986
Skills
- Student Records Management
- Activity Planning
- Classroom Management
- 10-Key Calculator
- Keyboard (Typewriter)
- Various Office Machines
- Behavior Modeling
- Training and mentoring
Timeline
Lead Teacher
Christ The Redeemer Christian Academy
08.2019 - 07.2024
Collections Supervisor
Cherokee County Appraisal District
08.2000 - 08.2019
Teller
Cherokee County Federal Credit Union
03.1996 - 03.1998
Collections Clerk
Cherokee County Appraisal District
03.1989 - 03.1996
Secretarial Degree - Business Office
Jacksonville College
High School Diploma -
Jacksonville High School
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