Alaysia Butler
Canal Winchester,OH
Summary
Results-driven Customer Experience Analyst at Gusto, adept in SQL and data analysis. Spearheaded product launch projects, enhancing user satisfaction through actionable insights. Proven ability to collaborate cross-functionally and advocate for customer needs, ensuring impactful product refinements and compliance with industry standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CUSTOMER EXPERIENCE ANALYST
Gusto (ZenPayroll)
Denver, CO
01.2021 - 04.2025
- Acted as a customer-facing liaison to gather critical feedback and identify pain points across Gusto’s fintech products.
- Designed and implemented data pipelines and visual dashboards using Tableau and spreadsheets to inform decision-making across Product and Engineering teams.
- Managed product launch projects end-to-end, providing usage and impact metrics post-launch for internal stakeholders.
- Served as the primary voice of the customer in cross-functional meetings; provided actionable insights leading to product refinements and increased satisfaction.
- Exercised autonomy in managing tasks, creating reporting structures, and leading initiatives without direct supervision.
FRAUD ANALYST
Discover Financial Services
New Albany, OH
02.2017 - 12.2020
- Conducted in-depth fraud investigations and initiated disputes to protect customer assets.
- Developed key process documentation including customer journey maps and technical process specs.
- Identified non-functional requirements (e.g., system performance, compliance risks) to enhance infrastructure standards.
- Collaborated with technical teams to ensure fraud detection tools were scalable and secure.
- Maintained compliance with financial regulations while balancing customer service excellence.
PATIENT CARE COORDINATOR
The Ohio State University Wexner Medical Center
Columbus, OH
07.2016 - 04.2019
- Highly organized Patient Care Coordinator with a background in healthcare technology and patient management.
- Proficient in using electronic health record (EHR) systems to improve patient data accuracy and accessibility.
- Dedicated to enhancing patient satisfaction through effective communication and personalized care plans.
- Skilled in coordinating multidisciplinary teams to ensure comprehensive patient care and follow-up.
- Strong advocate for patient education, ensuring patients understand their treatment options and care instructions.
Education
B.S. - Business Administration
Wright State University
Dayton, OH12.2024
Skills
- SQL
- Python
- Excel
- Tableau
- Excel/Spreadsheets
- Salesforce
- Jira
- Q2
- Office 365
- Customer service
- Data analysis
- Analytical mindset
- Report preparation
Certification
- Google Data Analytics Professional Certificate Coursera
- IBM Data Analyst Professional Certificate Coursera
- Generative AI for Data Analysts Specialization Coursera
Languages
Spanish | Elementary. Spanish Vocabulary Project - Coursera, Sign Language | Intermediate, English | Native
Projects
Self-Service Feedback System - Gusto, Designed and implemented a self-service feedback feature across mobile and IVR platforms., Led the project independently over four months, from ideation to deployment, improving the volume and quality of customer input., Resulted in faster response times to user feedback and measurable improvements in customer satisfaction metrics., Monthly CX Overview Dashboard - Gusto, Created and maintained a comprehensive monthly data report for the Financial Products department., Aggregated customer support data, feedback scores, and product usage insights to drive continuous improvement., Helped identify key trends and performance gaps, which led to multiple UX and process updates across the department.
Timeline
CUSTOMER EXPERIENCE ANALYST
Gusto (ZenPayroll)
01.2021 - 04.2025
FRAUD ANALYST
Discover Financial Services
02.2017 - 12.2020
PATIENT CARE COORDINATOR
The Ohio State University Wexner Medical Center
07.2016 - 04.2019
B.S. - Business Administration
Wright State University
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