Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Lai Saechao

Tracy,CA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Linehaul Coordinator

FedEx Ground
Tracy, CA
10.2016 - Current
  • Oversaw daily operations to ensure high levels of productivity.
  • Performed duties in accordance with company standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Actively listened to contractors, handled concerns quickly and escalated major issues to supervisor.
  • Coordinating routes and dispatching drivers
  • Trained new staff on job duties, company policies and safety procedures
  • Our linehaul location maintained 2 years 'Best in the Western Region'
  • Minimizing costs by prioritizing freight moving over the road or by railyard

Hotel Front Desk Agent

Hampton Inn By Hilton
Sacramento, CA
09.2015 - 09.2016
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Communicated with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Multi-tasked in receiving call reservations and in-house guest requests efficiently
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Barista

Tapioca Express Inc.
Sacramento, CA
09.2011 - 08.2016
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Set and achieved goals for professional development and advancement.
  • Controlled line and crowd with quick, efficient service.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Trained new employees in groups and in one-on-one scenarios.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Educated coworkers and customers about new products.

Education

Business Administration And Management

Sacramento City College
Sacramento, CA

High School Diploma -

Hiram Johnson High School
Sacramento, CA
06.2008

Skills

  • Software Proficiency: Word and Excel
  • Typing - 80 WPM
  • Data Entry
  • Cultural Awareness
  • Teamwork and Collaboration
  • Organization and Time Management
  • First Aid/CPR
  • Good Telephone Etiquette
  • Self-Motivated
  • Dependable and Responsible

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Linehaul Coordinator

FedEx Ground
10.2016 - Current

Hotel Front Desk Agent

Hampton Inn By Hilton
09.2015 - 09.2016

Barista

Tapioca Express Inc.
09.2011 - 08.2016

Business Administration And Management

Sacramento City College

High School Diploma -

Hiram Johnson High School

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Lai Saechao