Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lai Saechao

San Francisco,CA

Summary

Dedicated professional with expertise in operations and customer oversight. Adept in planning, directing and maintaining continuous operations in various departments. Recognized for strong problem-solving abilities, empathy, and a self-driven approach to achieving goals.

Overview

10
10
years of professional experience

Work History

Project Manager

Alloy LED
05.2022 - 02.2025
  • Established clear project goals and collaborated closely with cross-functional teams to ensure smooth progress and timely completion.
  • Created visual project plans and developed solutions to meet business needs.
  • Supported budget planning and tracked expenses to maintain alignment with financial constraints.
  • Boosted revenue by 35% with a 60% deal closure rate, contributing 15% of total annual revenue across 70 rep agencies.
  • Successfully negotiated projects, securing beneficial terms for both the company and clients.
  • Oversee layouts, routing, and integration of technical and electrical components.

Customer Service Supervisor

Alloy LED
10.2019 - 05.2022
  • Led and mentored a team of customer service representatives, fostering a positive work environment and promoting high standards of performance.
  • Effectively handled customer complaints and resolved issues promptly, ensuring customer satisfaction and retention.
  • Strong verbal and written communication skills, with the ability to convey information clearly and professionally to both customers and team members.
  • Trained and onboarded new employees, providing ongoing coaching and feedback to ensure continuous improvement in service quality.
  • Proactively identified and addressed potential issues, ensuring smooth operations and customer satisfaction.
  • Monitored team performance through key metrics and KPIs, providing feedback and implementing strategies for improvement.
  • Efficiently managed multiple tasks, ensuring customer inquiries were handled promptly and accurately.
  • Consistently prioritized customer needs, striving to exceed expectations and build long-term loyalty.
  • Identified opportunities to streamline customer service processes, resulting in improved efficiency and service delivery.
  • Assisted with upselling and cross-selling products or services, contributing to the achievement of sales targets.
  • Analyzed customer feedback and service data to identify trends and drive improvements in service quality.

Card Dealer

San Pablo Lytton Casino
09.2014 - 02.2016
  • Conducted table games professionally, ensuring compliance with casino policies and gaming regulations.
  • Delivered an engaging and enjoyable experience for guests while maintaining a friendly yet professional demeanor.
  • Managed bets, payouts, and chip exchanges efficiently while ensuring accuracy.
  • Monitored players for adherence to game rules and identified potential cheating or suspicious behavior.
  • Assisted in resolving disputes while maintaining a fair and enjoyable gaming environment.
  • Provided excellent customer service, fostering positive relationships with patrons and encouraging repeat visits.
  • Proficient in Blackjack, Pai-Gow, Tiles, Baccarat, Texas Hold'em, Three Card Poker.

Education

High school diploma -

Skills

  • Client Relationship Management: Demonstrated expertise in cultivating and maintaining strong client relationships to drive customer satisfaction and long-term retention
  • Technical Proficiency: Skilled in electrical project estimation and sales, with expertise in defining project scope and delivering accurate bids Proficient in interpreting technical drawings and schematics
  • B2B Service & Sales: Extensive experience in business-to-business service and sales, driving revenue growth and consistently exceeding sales targets
  • Software Proficiency: Proficient in utilizing Zendesk, Salesforce, Microsoft Office Suite, and FishBowl to streamline operations and enhance productivity
  • Compassionate and customer-focused service: Known for an empathic approach in customer service, effectively addressing client needs and concerns to ensure a positive experience
  • Business Development – Proven track record of identifying growth opportunities and driving revenue through strategic partnerships and innovative business initiatives

Timeline

Project Manager

Alloy LED
05.2022 - 02.2025

Customer Service Supervisor

Alloy LED
10.2019 - 05.2022

Card Dealer

San Pablo Lytton Casino
09.2014 - 02.2016

High school diploma -

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