Leilani Dillard
Killeen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Correctional Officer
TDCJ
04.2023 - 12.2025
- Monitored inmate behavior to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of premises to maintain security and identify potential risks.
- Responded swiftly to emergencies, implementing crisis intervention techniques as trained.
- Collaborated with team members to develop effective strategies for conflict resolution among inmates.
Healthcare Customer Service Representative
Teleperformance USA
04.2022 - 07.2023
- Assisted patients with inquiries regarding healthcare services and insurance coverage.
- Facilitated appointment scheduling and confirmation for diverse patient needs.
- Provided support in navigating medical records and online patient portals.
- Resolved concerns related to billing discrepancies efficiently and accurately.
Cashier
Taco Bell
09.2020 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash, credit, and digital payments accurately while adhering to company policies.
Customer Service Cashier
Mcdonalds
08.2019 - 08.2020
- Strong communication & interpersonal skills.
- Ability to multitask and work quickly under pressure.
- Customer focus and positive attitude.
- Good numeracy & cash handling skills.
- Attention to detail & vigilance.
- Ability to work in a team.
- Processed customer transactions efficiently using point-of-sale systems.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
High School Diploma -
Performance Based Preparatory Academy
Ft. Pierce, FLTimeline
Correctional Officer
TDCJ
04.2023 - 12.2025
Healthcare Customer Service Representative
Teleperformance USA
04.2022 - 07.2023
Cashier
Taco Bell
09.2020 - 05.2022
Customer Service Cashier
Mcdonalds
08.2019 - 08.2020
High School Diploma -
Performance Based Preparatory Academy