Summary
Overview
Work History
Skills
Timeline
Generic
Laiana Santos

Laiana Santos

Philadelphia,PA

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in trucking sales to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Sales Representative

Legal Trucking LLC
01.2022 - Current
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Created successful strategies to develop and expand customer sales.
  • Adhered to company initiatives and achieved established goals.
  • Identified customer needs by asking questions and advising on best solutions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Monitored customer order process and addressed customer issues.

Executive Assistant

legal Trucking LLC
01.2022 - Current
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Took detailed notes in meetings and disseminated information afterward.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

Home Caretaker

Home Helpers
06.2024 - 09.2024
  • Maintained detailed records of client interactions, services provided, medications administered, and any changes in condition or behavior for documentation purposes.
  • Collaborated with healthcare professionals to ensure proper medication administration and overall health monitoring.
  • Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
  • Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
  • Provided compassionate companionship to clients while engaging in conversation or leisure activities together.
  • Assisted clients with daily activities such as bathing, dressing, grooming, toileting, and mobility exercises.

Skills

  • Sales Closing
  • Product and Service Knowledge
  • Post-Sales Support
  • On-Site Product Demonstrations
  • Account Management
  • Fluent in Portuguese and English & Spanish

Timeline

Home Caretaker

Home Helpers
06.2024 - 09.2024

Sales Representative

Legal Trucking LLC
01.2022 - Current

Executive Assistant

legal Trucking LLC
01.2022 - Current
Laiana Santos