Laiani M. Sanchez Perdomo
Lorain,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Offering 10 plus years in customer service.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Genfed Financial Credit Union
10.2019 - Current
- Helping a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educating and engaging customers with new bank products and services.
- Daily cash handling in front line assisting customers and/or vault
- Training fellow coworkers
- 3+ years experience in Collections - Contacting members concerning auto loans, personal loans, Mastercards, etc.
- Opening new member accounts
- Handling daily reports
Assistant Manager
T-Mobile
04.2014 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Handling store set ups
- Training new employees and keeping current employees up to date on new products
- Activating/Opening new member accounts
Bartender
Club Copa
02.2014 - 07.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepping and preparing customer meals
Education
High School Diploma -
Southview High School
Lorain, OH06.2008
Skills
- Bilingual - speaking, reading, and writing fluent Spanish
- Customer Service - 10 years
- Communication - Attentive listener, conversationalist, empathieing
- Team player/ team oriented
- Problem solver
- Cash Handling - 10 years
- Computer Skills - Basic word, basic excell
Languages
Spanish
Professional Working
Timeline
Member Service Representative
Genfed Financial Credit Union
10.2019 - Current
Assistant Manager
T-Mobile
04.2014 - 07.2019
Bartender
Club Copa
02.2014 - 07.2017
High School Diploma -
Southview High School
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