Laiba Ali
Cypress
Summary
Dedicated Associate of Science graduate with a strong passion for psychology and public health, eager to leverage academic knowledge and practical experience at the University of Houston while pursuing a double bachelor's degree. Committed to innovative research and effective problem-solving to make impactful contributions in these fields. Enthusiastic about collaborating with diverse teams to address complex challenges and enhance community well-being. Prepared to embrace opportunities that foster personal growth and professional development in a dynamic academic environment.
Overview
5
5
years of professional experience
Work History
Behavior Interventionist
Cortica
01.2026 - Current
- Conducted ongoing assessments to monitor student progress and adjust interventions as needed.
- Helped students build skills to navigate typical academic and social situations.
- Engaged families to provide support resources and strategies for reinforcing positive behaviors at home.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Trained staff on behavior management techniques and effective communication strategies with students.
Barista Trainer
Starbucks Corporation
06.2024 - Current
- Provided one-on-one guidance to new barista hires on all aspects of the job from daily operations to customer service standards.
- Presented and explained drink menu, answering questions to educate customers.
- Coached staff members on effective communication skills enabling them build strong relationships with customers.
- Trained new baristas on company processes and product preparation.
- Provided consistent feedback regarding individual performance allowing employees set goals for improvement.
Coffee Barista
Starbucks Corporation
07.2021 - Current
- Currently developing menu knowledge of 100+ recipes for coffee, tea, and other specialty beverages
- Sanitize coffee equipment multiple times during each shift to consistently maintain store cleanliness
- Provide exceptional customer service by engaging with patrons, addressing inquiries, and ensuring a positive experience during each visit
- Recipient of the 'Partner of the Month' award three times
- Displayed strong communication skills when interacting with customers and coworkers alike.
- Recipient of the 'Partner of the Quarter' award
Team Engagement Member
Starbucks Corporation
07.2021 - Current
- Actively contributes ideas to enhance customer service, fostering a positive experience
- Demonstrates effective communication skills by articulating insights during discussions
- Engages in training sessions, enriching product knowledge and service delivery
Education
Associate of Applied Science -
Lone Star College
TX05-2024
High School Diploma -
Cypress Woods High School
TX05-2023
Bachelor of Science (B.S.) - Psychology
University of Houston
Houston, TX, US12-2026
Bachelor of Science (B.S.) - Public Health
University of Houston
Houston, TX, US12-2026
Skills
- Time Management
- Critical Thinking
- Detail-Oriented
- Customer Service
- Teamwork
- Empathetic
- Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
- Community Outreach
- Applied behavior analysis
- Problem-solving skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Arabic
Limited Working
Urdu
Professional Working
Timeline
Behavior Interventionist
Cortica
01.2026 - Current
Barista Trainer
Starbucks Corporation
06.2024 - Current
Coffee Barista
Starbucks Corporation
07.2021 - Current
Team Engagement Member
Starbucks Corporation
07.2021 - Current
Associate of Applied Science -
Lone Star College
High School Diploma -
Cypress Woods High School
Bachelor of Science (B.S.) - Psychology
University of Houston
Bachelor of Science (B.S.) - Public Health
University of Houston
Professional Development
Team Engagement Member, Starbucks Corporation, 07/01/21, Present, Actively contributes ideas to enhance customer service, fostering a positive experience, Demonstrates effective communication skills by articulating insights during discussions, Engages in training sessions, enriching product knowledge and service delivery